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Xerox 100 Aids to paper jam clearance, Clearing paper jams in all printer areas, Troubleshooting

Models: 180 EPS 100

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Troubleshooting

•Messages appear on the display monitor informing you of the paper jam and its location in the printer.

•The printer mimic graphic on the display monitor shows the area of the paper jam and lists instructions for clearing the jam.

Aids to paper jam clearance

Each area of the printer in which jams can occur has detailed jam clearance labels that tell you how to clear a jam in that area.

Figure 5-1 Area jam clearance labels inside the printer

Each handle, lever, or knob that must be moved to clear a jam is bright green and marked with an arrow indicating the direction it moves.

Clearing paper jams in all printer areas

The following figure gives an overview of the areas in which paper jams may occur.

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Operator Guide

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Xerox 100, 180 EPS manual Aids to paper jam clearance, Clearing paper jams in all printer areas, Troubleshooting

Contents

Xerox DocuPrint 100/115/135/180 EPS operatorguide 701P24790 April,Printed in the United States of America Prepared by Xerox Corporation2005 by Xerox Corporation. All rights reserved Other company trademarks are also acknowledgedIntroduction Table of contentsSafety 1 OverviewTable of contents 2 Managing the printer3 Managing the system Operator GuideTable of contents 5 Troubleshooting4 Maintaining the system Operator GuideTable of contents 6 SuppliesIndex Operator GuideOperation safety: U. S SafetyLaser safety Ozone information U. S. onlyOperation safety: Europe SafetyVentilation Warning markingsElectrical supply SafetyBefore cleaning your product Operator accessible areasMaintenance CE mark: Europe onlyTelecommunications Terminal Equipment Directive SafetyCertification to 1999/5/EC Radio Equipment and Operator GuideSafety For further informationOperator Guide About this guide ContentsIntroduction ConventionsDocumentation IntroductionCustomer Documentation CD •Xerox Document Services Platform System GuideDocuPrint 100/115/135/155/180 EPS documentation •Xerox DocuPrint EPS Font Reference ManualIntroduction Operator GuideFunctional overview 1 OverviewOperator Guide Host connectivity options OverviewOverview Stock specificationsData formats supported Operator Guide16–110pound / 60–200gsm Paper weightsStock sizes OverviewOverview General paper characteristics to look forSpecial stocks •Perforated paper •Precut or full tabsFigure 1-2Job flow 1.Job 2.Input Queue Printing process and job flowOverview 3.Decomposer 4.Output queue 5.PrinterOverview Operator GuideOverview Printer overview6.Queue defaults 1.Queue overrides 2.Exception pages 3.Job ticketOverview Operator GuideSample tray Printer componentsProcessor Feeder Trays OverviewFeeder trays Attention lightPurge tray OverviewStacker bins Overviewon stackers sheets less when stacking into a containerOverview Operator GuideFeeder/stacker modules OverviewOverview Printer configurationsPrinter control console not shown Operator GuideBypass transport Printer optionsOverview Operator Guide Support and interface with feedersOverview Printer paper path 7 by 10 inch enablement kitPaper paths Xerox DocuPrint 100, 115, and 135 EPSFigure 1-13Route of paper through the printer OverviewOperator Guide 1.Processor feeder tray 2.Processor feeder trayBypass transport paper path Controller overviewOverview Overview Controller componentsSun workstation Operator GuideFigure 1-15Sun Blade 1000/2000 1.Controller stand OverviewOperator Guide 2.Mouse1.Display monitor 2.External diskette drive OverviewOperator Guide 3.Keyboard 4.MouseOverview Figure 1-17Drive locations on Sun Blade 1000/2000 OverviewOperator Guide 1.CD drive 2.Diskette driveController stand Online and offline interfacesExternal components and options OverviewOverview Moving the controllerOperator Guide Overview Do notOperator Guide Tape drives overviewOverview Figure 1-21 26-trackcartridge tape drive QICPaper sizing and print speed OverviewOverview Long and short edge feedingOperator Guide Table 1-5 Throughput data for DP100 OverviewOperator Guide PitchOverview Paper size and pitch mode minimum and maximumOperator Guide 1.Maximum paper size for 8 pitch mode OverviewFigure 1-248 pitch mode paper sizes 2.Minimum paper size for 8 pitch modeEuropean papers Feed direction for standard paper sizesOverview Operator GuideOverview US papersOperator Guide OverviewFigure 1-30B4 250 by 353 mm paper feeding long edge feed Operator Guide Overview1-38 2 Managing the printer Powering on the printerPowering off the printer Controlling the printerPowering off the printer immediately Managing the printerManaging the printer Loading paperOperator Guide Figure 2-3Tray Unlock button on feeder Figure 2-4Ready to Open indicatorManaging the printer Figure 2-5Tray labelsManaging the printer Operator GuideManaging the printer Operator GuideOperator Guide Managing the printerFigure 2-9Slide rear guide to stack CAUTION: Do not slam the tray closed Unloading a stacker binManaging the printer Figure 2-12Ready to Unload light Managing the printerOperator Guide Figure 2-13Lift container, pallet, or paper stackManaging the printer 2-10Points to note for containers Managing the printer 2-11Operator Guide Managing the printer 2-12Operator Guide 3 Managing the system Starting, stopping, and rebooting the systemPowering on the controller Powering on the printerReleasing queues Rebooting the system warm bootHolding queues Managing the systemsync; sync; reboot Performing a deferred shutdown and rebootPerforming an immediate shutdown and reboot Managing the systemRestarting the DocuSP software Powering off the systemManaging the system Managing the system Performing an emergency power offPowering off the controller Operator GuidePowering off the printer Managing the systemManaging the system Powering on the tape driveOperating the 18/36 track tape drive Operator GuideManaging the system Powering off the tape drive1.Power switch 2.Message display Operator GuideManaging the system Placing the tape drive onlineLoading a tape Operator GuideUnloading a tape Managing the systemPress the Unload button Guidelines for handling cartridgesManual procedure Operator GuideSetting file protection Managing the systemOperator Guide Printing the online Help documentationManaging the system Figure 3-10 File protection dotOperator Guide Managing the system3-14 Storing paper 4 Maintaining the systemPaper care Operator GuideOperator Guide Maintaining the systemFigure 4-1 Storing paper correctly Maintaining the system Conditioning paperPaper curl FahrenheitAdding fuser agent Using consumablesMaintaining the system Operator Guide Maintaining the system4.Locate the fuser agent reservoir Figure 4-4 Pull out fuser drawerMaintaining the system 7.Remove the cap from a new bottle of fuser agentMaintaining the system Replacing the dry ink waste containerOperator Guide Operator Guide Maintaining the systemFigure 4-8 Dry ink waste container Operator Guide Maintaining the systemFigure 4-10 Remove cap Figure 4-9 Pull out waste containerMaintaining the system Maintaining the system Replacing the dry ink cartridgeOperator Guide Maintaining the system 5.Remove the empty cartridge and discard itMaintaining the system Using the custom transfer assist bladeOperator Guide 10 to 10.9 inches/254 to 277 mm Cleaning the system and its componentsMaintaining the system 11 inches/279 mmMaintaining the system Cleaning the 18/36-trackcartridge tape driveCleaning the 26-trackcartridge tape drive Operator GuideCleaning the sensors and the reflecting surfaces Cleaning the DVD driveCleaning the diskette drive Cleaning the Q850 sensorFigure 4-17 Q850 sensor Maintaining the system3.Locate the Q850 sensor Operator GuideMaintaining the system Cleaning the Q1011 sensor and mirrorFigure 4-18 Q1011 sensor Operator Guide Cleaning additional sensorsMaintaining the system Figure 4-19 Gently wipe sensor and mirrorCleaning the Q1107 sensor Cleaning the Q1106 and Q1166 sensorsMaintaining the system Figure 4-21 Clean Q1107 sensor Cleaning the Q1164 sensorTo clean the sensor Maintaining the systemCleaning the exterior surfaces of the system Cleaning the displayMaintaining the system Problem classifications 5 TroubleshootingUndeclared faults Operator GuideSolving FreeFlow Prepress problems Troubleshooting client problemsTroubleshooting Troubleshooting Troubleshooting print quality problemsNOTE:**<locale> is the locale of your server Operator GuideResolving font problems TroubleshootingTroubleshooting Troubleshooting job flow problemsTroubleshooting job integrity problems Operator GuideIsolating PostScript file problems Troubleshooting PDL problemsIsolating HP PCL file problems TroubleshootingTroubleshooting Isolating TIFF file problemsOperator Guide Isolating PDF file problems Troubleshooting process problemsTroubleshooting Troubleshooting cd /export/home/xrxusr openwin–initOperator Guide Streaming mode Crash recoveryTroubleshooting problems with saving jobs TroubleshootingTroubleshooting UI recovery messagesRecovery message examples ExamplePoints to note Spooling modeTroubleshooting Troubleshooting Clearing online print dataOperator Guide Obtaining information about a job TroubleshootingData type on the Online Manager window Streaming queue release setupClearing paper jams Incorrect printer state on hostClearing paper jams in all printer areas Aids to paper jam clearanceTroubleshooting Figure 5-2Jam clearance areas Checking job integrity following a paper jamTroubleshooting Operator GuideTroubleshooting Clearing paper jams in printer areas 2 throughFigure 5-3Area Figure 5-4Area Figure 5-5Area TroubleshootingOperator Guide Operator Guide TroubleshootingFigure 5-6Area 5-20Figure 5-7Area TroubleshootingOperator Guide Operator Guide TroubleshootingFigure 5-8Area 5-22Figure 5-9Area TroubleshootingOperator Guide Figure 5-10Area Troubleshootingarea Figure 5-12Area 11 all feeder/stackers TroubleshootingFigure 5-11Area Operator GuideFigure 5-14Area TroubleshootingFigure 5-13Area 12 all feeder/stackers Operator GuideFigure 5-16Area TroubleshootingFigure 5-15Area Operator GuideOperator Guide TroubleshootingFigure 5-17Area Figure 5-18Area 5-28Figure 5-19Area Clearing a paper jam in the bypass transportTroubleshooting Operator GuideTroubleshooting Figure 5-20Press area 19 green leverFigure 5-21Press area 20 green lever Clearing a misfeed feeder tray faultTroubleshooting Figure 5-22If necessary, press Tray Unlock buttonTroubleshooting Figure 5-24Relatch paper feeder assembly TroubleshootingOperator Guide Troubleshooting To clean the feed beltFigure 5-26Wipe outside surface of feed belt Troubleshootingfeeder assembly Operator GuideIncorrect paper size message Generating a test pageTroubleshooting Checking paper curl Troubleshooting stacker problemsTroubleshooting paper curl problems TroubleshootingOperator Guide TroubleshootingFigure 5-28Hold printed sheets 5-38Troubleshooting Figure 5-29Paper curl chartOperator Guide Troubleshooting Adjusting the decurler leverFigure 5-30Locate decurler lever Troubleshooting initial program load IPL failure Troubleshooting the 36-tracktape drivePerforming basic recovery TroubleshootingTroubleshooting Solving other cartridge tape drive problemsFigure 5-31Power on tape drive Figure 5-33Unload button TroubleshootingOperator Guide Figure 5-34AC power switch TroubleshootingFigure 5-35DC power switch Figure 5-36Unload button Calling for serviceTroubleshooting Operator GuideTroubleshooting indicated by labelAvailable supplies A SuppliesOperator Guide Supplies Transparencies3R2780 8.5 x 11 inchClear, with a white strip on the edge All labels are on 8.5 x 11 inch sheets,Supplies Cover stockSupplies How to order suppliesOperator Guide Supplies Operator GuideNumerics IndexOperator Guide Page Index Operator GuideIndex