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Xerox 180 EPS Troubleshooting the 36-tracktape drive, Performing basic recovery, Operator Guide

Models: 180 EPS 100

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Troubleshooting the 36-track tape drive

Troubleshooting

Troubleshooting the 36-track tape drive

Use the following procedures to solve problems with your 36-track tape drive:

•Performing basic recovery

•Troubleshooting initial program load (IPL) failure

•Handling problems with inserting a tape cartridge

•Troubleshooting tape unload problem

•Unload a cartridge after a power failure

•Troubleshooting tape winding completely out of cartridge

•Troubleshooting blank message display

•Troubleshooting tape drive ready problem

•Calling for service

Performing basic recovery

Always try to recover the cartridge from the inch cartridge tape drive before you try to correct any problems with the drive. Follow these basic recovery steps:

1.Take the tape drive offline.

2.If there is a relevant message on the display monitor or controller, perform the action described there.

3.If there is an error code on the tape drive message display, record the error code and time, then call for service.

Troubleshooting initial program load (IPL) failure

An error occurred during the IPL procedure if:

•The three indicator lights (Read only, Ready, and Mode) flash on the 36-track drive.

•An error code displays after you power on the tape drive.

Operator Guide

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Xerox 180 EPS, 100 manual Troubleshooting the 36-tracktape drive, Performing basic recovery, Operator Guide

Contents

701P24790 April, operatorguide Xerox DocuPrint 100/115/135/180 EPSOther company trademarks are also acknowledged Prepared by Xerox Corporation2005 by Xerox Corporation. All rights reserved Printed in the United States of America1 Overview Table of contentsSafety IntroductionOperator Guide 2 Managing the printer3 Managing the system Table of contentsOperator Guide 5 Troubleshooting4 Maintaining the system Table of contentsOperator Guide 6 SuppliesIndex Table of contentsOzone information U. S. only SafetyLaser safety Operation safety: U. SSafety Operation safety: EuropeSafety Warning markingsElectrical supply VentilationCE mark: Europe only Operator accessible areasMaintenance Before cleaning your productOperator Guide SafetyCertification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment DirectiveOperator Guide For further informationSafety Conventions ContentsIntroduction About this guideIntroduction Documentation•Xerox DocuPrint EPS Font Reference Manual •Xerox Document Services Platform System GuideDocuPrint 100/115/135/155/180 EPS documentation Customer Documentation CDOperator Guide IntroductionOperator Guide 1 OverviewFunctional overview Overview Host connectivity optionsOperator Guide Stock specificationsData formats supported OverviewOverview Paper weightsStock sizes 16–110pound / 60–200gsm•Perforated paper •Precut or full tabs General paper characteristics to look forSpecial stocks Overview3.Decomposer 4.Output queue 5.Printer Printing process and job flowOverview Figure 1-2Job flow 1.Job 2.Input QueueOperator Guide Overview1.Queue overrides 2.Exception pages 3.Job ticket Printer overview6.Queue defaults OverviewOperator Guide OverviewOverview Printer componentsProcessor Feeder Trays Sample trayOverview Attention lightPurge tray Feeder traysOverview Stacker binsOperator Guide sheets less when stacking into a containerOverview on stackersOverview Feeder/stacker modulesOperator Guide Printer configurationsPrinter control console not shown OverviewOverview Printer optionsBypass transport Overview Support and interface with feedersOperator Guide Xerox DocuPrint 100, 115, and 135 EPS 7 by 10 inch enablement kitPaper paths Printer paper path1.Processor feeder tray 2.Processor feeder tray OverviewOperator Guide Figure 1-13Route of paper through the printerOverview Controller overviewBypass transport paper path Operator Guide Controller componentsSun workstation Overview2.Mouse OverviewOperator Guide Figure 1-15Sun Blade 1000/2000 1.Controller stand3.Keyboard 4.Mouse OverviewOperator Guide 1.Display monitor 2.External diskette driveOverview 1.CD drive 2.Diskette drive OverviewOperator Guide Figure 1-17Drive locations on Sun Blade 1000/2000Overview Online and offline interfacesExternal components and options Controller standOperator Guide Moving the controllerOverview Do not OverviewFigure 1-21 26-trackcartridge tape drive QIC Tape drives overviewOverview Operator GuideOverview Paper sizing and print speedOperator Guide Long and short edge feedingOverview Pitch OverviewOperator Guide Table 1-5 Throughput data for DP100Operator Guide Paper size and pitch mode minimum and maximumOverview 2.Minimum paper size for 8 pitch mode OverviewFigure 1-248 pitch mode paper sizes 1.Maximum paper size for 8 pitch modeOperator Guide Feed direction for standard paper sizesOverview European papersUS papers OverviewFigure 1-30B4 250 by 353 mm paper feeding long edge feed OverviewOperator Guide 1-38 OverviewOperator Guide Controlling the printer Powering on the printerPowering off the printer 2 Managing the printerManaging the printer Powering off the printer immediatelyOperator Guide Loading paperManaging the printer Figure 2-5Tray labels Figure 2-4Ready to Open indicatorManaging the printer Figure 2-3Tray Unlock button on feederOperator Guide Managing the printerOperator Guide Managing the printerFigure 2-9Slide rear guide to stack Managing the printerOperator Guide Managing the printer Unloading a stacker binCAUTION: Do not slam the tray closed Figure 2-13Lift container, pallet, or paper stack Managing the printerOperator Guide Figure 2-12Ready to Unload lightPoints to note for containers 2-10Managing the printer Operator Guide 2-11Managing the printer Operator Guide 2-12Managing the printer Powering on the printer Starting, stopping, and rebooting the systemPowering on the controller 3 Managing the systemManaging the system Rebooting the system warm bootHolding queues Releasing queuesManaging the system Performing a deferred shutdown and rebootPerforming an immediate shutdown and reboot sync; sync; rebootManaging the system Powering off the systemRestarting the DocuSP software Operator Guide Performing an emergency power offPowering off the controller Managing the systemManaging the system Powering off the printerOperator Guide Powering on the tape driveOperating the 18/36 track tape drive Managing the systemOperator Guide Powering off the tape drive1.Power switch 2.Message display Managing the systemOperator Guide Placing the tape drive onlineLoading a tape Managing the systemManaging the system Unloading a tapeOperator Guide Guidelines for handling cartridgesManual procedure Press the Unload buttonManaging the system Setting file protectionFigure 3-10 File protection dot Printing the online Help documentationManaging the system Operator Guide3-14 Managing the systemOperator Guide Operator Guide 4 Maintaining the systemPaper care Storing paperFigure 4-1 Storing paper correctly Maintaining the systemOperator Guide Fahrenheit Conditioning paperPaper curl Maintaining the systemMaintaining the system Using consumablesAdding fuser agent Figure 4-4 Pull out fuser drawer Maintaining the system4.Locate the fuser agent reservoir Operator Guide7.Remove the cap from a new bottle of fuser agent Maintaining the systemOperator Guide Replacing the dry ink waste containerMaintaining the system Figure 4-8 Dry ink waste container Maintaining the systemOperator Guide Figure 4-9 Pull out waste container Maintaining the systemFigure 4-10 Remove cap Operator GuideMaintaining the system Operator Guide Replacing the dry ink cartridgeMaintaining the system 5.Remove the empty cartridge and discard it Maintaining the systemOperator Guide Using the custom transfer assist bladeMaintaining the system 11 inches/279 mm Cleaning the system and its componentsMaintaining the system 10 to 10.9 inches/254 to 277 mmOperator Guide Cleaning the 18/36-trackcartridge tape driveCleaning the 26-trackcartridge tape drive Maintaining the systemCleaning the Q850 sensor Cleaning the DVD driveCleaning the diskette drive Cleaning the sensors and the reflecting surfacesOperator Guide Maintaining the system3.Locate the Q850 sensor Figure 4-17 Q850 sensorFigure 4-18 Q1011 sensor Cleaning the Q1011 sensor and mirrorMaintaining the system Figure 4-19 Gently wipe sensor and mirror Cleaning additional sensorsMaintaining the system Operator GuideMaintaining the system Cleaning the Q1106 and Q1166 sensorsCleaning the Q1107 sensor Maintaining the system Cleaning the Q1164 sensorTo clean the sensor Figure 4-21 Clean Q1107 sensorMaintaining the system Cleaning the displayCleaning the exterior surfaces of the system Operator Guide 5 TroubleshootingUndeclared faults Problem classificationsTroubleshooting Troubleshooting client problemsSolving FreeFlow Prepress problems Operator Guide Troubleshooting print quality problemsNOTE:**<locale> is the locale of your server TroubleshootingTroubleshooting Resolving font problemsOperator Guide Troubleshooting job flow problemsTroubleshooting job integrity problems TroubleshootingTroubleshooting Troubleshooting PDL problemsIsolating HP PCL file problems Isolating PostScript file problemsOperator Guide Isolating TIFF file problemsTroubleshooting Troubleshooting Troubleshooting process problemsIsolating PDF file problems Operator Guide cd /export/home/xrxusr openwin–initTroubleshooting Troubleshooting Crash recoveryTroubleshooting problems with saving jobs Streaming modeExample UI recovery messagesRecovery message examples TroubleshootingTroubleshooting Spooling modePoints to note Operator Guide Clearing online print dataTroubleshooting Troubleshooting Obtaining information about a jobIncorrect printer state on host Streaming queue release setupClearing paper jams Data type on the Online Manager windowTroubleshooting Aids to paper jam clearanceClearing paper jams in all printer areas Operator Guide Checking job integrity following a paper jamTroubleshooting Figure 5-2Jam clearance areasFigure 5-3Area Clearing paper jams in printer areas 2 throughTroubleshooting Operator Guide TroubleshootingFigure 5-4Area Figure 5-5Area 5-20 TroubleshootingFigure 5-6Area Operator GuideOperator Guide TroubleshootingFigure 5-7Area 5-22 TroubleshootingFigure 5-8Area Operator GuideOperator Guide TroubleshootingFigure 5-9Area area TroubleshootingFigure 5-10Area Operator Guide TroubleshootingFigure 5-11Area Figure 5-12Area 11 all feeder/stackersOperator Guide TroubleshootingFigure 5-13Area 12 all feeder/stackers Figure 5-14AreaOperator Guide TroubleshootingFigure 5-15Area Figure 5-16Area5-28 TroubleshootingFigure 5-17Area Figure 5-18Area Operator GuideOperator Guide Clearing a paper jam in the bypass transportTroubleshooting Figure 5-19AreaFigure 5-20Press area 19 green lever TroubleshootingFigure 5-22If necessary, press Tray Unlock button Clearing a misfeed feeder tray faultTroubleshooting Figure 5-21Press area 20 green leverTroubleshooting Operator Guide TroubleshootingFigure 5-24Relatch paper feeder assembly To clean the feed belt TroubleshootingOperator Guide Troubleshootingfeeder assembly Figure 5-26Wipe outside surface of feed beltTroubleshooting Generating a test pageIncorrect paper size message Troubleshooting Troubleshooting stacker problemsTroubleshooting paper curl problems Checking paper curl5-38 TroubleshootingFigure 5-28Hold printed sheets Operator GuideOperator Guide Figure 5-29Paper curl chartTroubleshooting Figure 5-30Locate decurler lever Adjusting the decurler leverTroubleshooting Troubleshooting Troubleshooting the 36-tracktape drivePerforming basic recovery Troubleshooting initial program load IPL failureFigure 5-31Power on tape drive Solving other cartridge tape drive problemsTroubleshooting Operator Guide TroubleshootingFigure 5-33Unload button Figure 5-35DC power switch TroubleshootingFigure 5-34AC power switch Operator Guide Calling for serviceTroubleshooting Figure 5-36Unload buttonindicated by label TroubleshootingOperator Guide A SuppliesAvailable supplies Transparencies SuppliesAll labels are on 8.5 x 11 inch sheets, 8.5 x 11 inchClear, with a white strip on the edge 3R2780Cover stock SuppliesOperator Guide How to order suppliesSupplies Operator Guide SuppliesOperator Guide IndexNumerics Page Operator Guide IndexIndex