Troubleshooting
This chapter contains information about how to troubleshoot your LCD Monitor. If you have tried all of the items listed below, check your warranty and contact Support. Go to http://www.hp.com and click the Support link.
The message “No Sync.” appears on my display.
This message appears when there is no video signal from the computer with cable already connected.
1Make sure that the computer’s power is turn on.
2Make sure that your graphic card has its output.
My display doesn’t work, even though the computer appears to work.
1Make sure the power cable is securely plugged into the display.
2Make sure the display is turned on.
3Try turning the display off and then turning it on again.
4Make sure the display’s power cord is plugged into a power outlet and into the AC power adapter. Check to see whether the outlet works by plugging another device (such as a lamp) into the outlet. (If the light on the front of the display is lighted, it is getting power. Try the next item on this procedure.)
5Check the cable connection between the display and the computer. The cable connectors must be pushed in all the way.
The message “Check Cable” appears on my display.
This message appears when the video cable is not properly connected to the computer.
1Make sure the analog video cable is plugged into the Analog Video Input port on the back of the display.
2Make sure the other end of analog video cable is plugged into the PC’s video port.
The message “Signal Out of Range” appears on my display.
This message appears when the input signal is beyond the display’s capability.
Set your PC to a supported video mode, preferably 1024 x 768 at 60 Hz. See “Setting the Video Mode“ on page 7.
The image is very unstable.
1Set your PC to a supported video mode, preferably 1024 x 768 at 60 Hz. See “Setting the Video Mode” on page 7.
2Restore the original factory settings by choosing Factory Recall in the OSD “Factory Recall” submenu.
3Perform the Auto Setup function. See “Auto Setup by Direct Key“ on page 15.
NOTE: Even if your PC’s setting is out of the range of video modes that are supported by your LCD monitor, it may still be displayed with reduced quality. This provides you with an opportunity to change your PC’s setting to a correct one.
user’s guide 17
