Xerox 180 EPS, 100 manual cd /export/home/xrxusr openwin–init, Troubleshooting, Operator Guide

Troubleshooting

1.Open a terminal window and enter the following:

cd /export/home/xrxusr

.openwin–init

NOTE: No special logon is required to restart the Xerox software.

•Problem: You forget the Operator or Administrator password.

1.In a terminal window, enter the following:

cd /opt/XRXnps/XRXservui/data ls –la

2.Delete the following files:

–.npw

–.sum

NOTE: You must be logged in as “root” to delete these files.

NOTE: You must enable the Accounting Remote Purge utility again.

Troubleshooting productivity and performance problems

When the job seems to take too much time to process through the system, there may be a productivity or a performance problem.

1.Check the job status in the Job Manager window.

2.If the job status is <hold>, right click on the job list and select [Release] from the pop-up menu.

If the job status is <processing>, do the following:

–Check the Print Services window. If the job is processing, you should see a message:

input to printer delayed

You can also check the performance meter. If the CPU activity is high, the decomposer is working.

–If you have no message in the Print Services window or the CPU activity is low on the performance meter, the process has been stalled. Restart the DocuSP software.

3.Submit the job to a draft printer, if possible, to determine if the master is valid.

4.If the job prints on a draft printer, contact the customer support center.

If you have any removable peripherals (DVD player, tape drives, and so on) connected to the controller, keep the peripheral devices powered on, even when they are not in use.

Operator Guide 5- 9