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Xerox 100, 180 EPS manual Troubleshooting, 28Hold printed sheets, Operator Guide, 5-38

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Troubleshooting

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Operator Guide

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Xerox 100, 180 EPS manual Troubleshooting, 28Hold printed sheets, Operator Guide, 5-38

Contents

operator guideXerox DocuPrint 100/115/135/180 EPS 701P24790 April,Prepared by Xerox Corporation 2005 by Xerox Corporation. All rights reservedPrinted in the United States of America Other company trademarks are also acknowledgedTable of contents SafetyIntroduction 1 Overview2 Managing the printer 3 Managing the systemTable of contents Operator Guide5 Troubleshooting 4 Maintaining the systemTable of contents Operator Guide6 Supplies IndexTable of contents Operator GuideSafety Laser safetyOperation safety: U. S Ozone information U. S. onlyOperation safety: Europe SafetyWarning markings Electrical supplyVentilation SafetyOperator accessible areas MaintenanceBefore cleaning your product CE mark: Europe onlySafety Certification to 1999/5/EC Radio Equipment andTelecommunications Terminal Equipment Directive Operator GuideOperator Guide For further informationSafety Contents IntroductionAbout this guide ConventionsDocumentation Introduction•Xerox Document Services Platform System Guide DocuPrint 100/115/135/155/180 EPS documentationCustomer Documentation CD •Xerox DocuPrint EPS Font Reference ManualIntroduction Operator GuideOperator Guide 1 OverviewFunctional overview Host connectivity options OverviewStock specifications Data formats supportedOverview Operator GuidePaper weights Stock sizes16–110pound / 60–200gsm OverviewGeneral paper characteristics to look for Special stocksOverview •Perforated paper •Precut or full tabsPrinting process and job flow OverviewFigure 1-2Job flow 1.Job 2.Input Queue 3.Decomposer 4.Output queue 5.PrinterOverview Operator GuidePrinter overview 6.Queue defaultsOverview 1.Queue overrides 2.Exception pages 3.Job ticketOverview Operator GuidePrinter components Processor Feeder TraysSample tray OverviewAttention light Purge trayFeeder trays OverviewStacker bins Overviewsheets less when stacking into a container Overviewon stackers Operator GuideFeeder/stacker modules OverviewPrinter configurations Printer control console not shownOverview Operator GuideOverview Printer optionsBypass transport Overview Support and interface with feedersOperator Guide 7 by 10 inch enablement kit Paper pathsPrinter paper path Xerox DocuPrint 100, 115, and 135 EPSOverview Operator GuideFigure 1-13Route of paper through the printer 1.Processor feeder tray 2.Processor feeder trayOverview Controller overviewBypass transport paper path Controller components Sun workstationOverview Operator GuideOverview Operator GuideFigure 1-15Sun Blade 1000/2000 1.Controller stand 2.MouseOverview Operator Guide1.Display monitor 2.External diskette drive 3.Keyboard 4.MouseOverview Overview Operator GuideFigure 1-17Drive locations on Sun Blade 1000/2000 1.CD drive 2.Diskette driveOnline and offline interfaces External components and optionsController stand OverviewOperator Guide Moving the controllerOverview Overview Do notTape drives overview OverviewOperator Guide Figure 1-21 26-trackcartridge tape drive QICPaper sizing and print speed OverviewOperator Guide Long and short edge feedingOverview Overview Operator GuideTable 1-5 Throughput data for DP100 PitchOperator Guide Paper size and pitch mode minimum and maximumOverview Overview Figure 1-248 pitch mode paper sizes1.Maximum paper size for 8 pitch mode 2.Minimum paper size for 8 pitch modeFeed direction for standard paper sizes OverviewEuropean papers Operator GuideOverview US papersFigure 1-30B4 250 by 353 mm paper feeding long edge feed OverviewOperator Guide 1-38 OverviewOperator Guide Powering on the printer Powering off the printer2 Managing the printer Controlling the printerPowering off the printer immediately Managing the printerOperator Guide Loading paperManaging the printer Figure 2-4Ready to Open indicator Managing the printerFigure 2-3Tray Unlock button on feeder Figure 2-5Tray labelsManaging the printer Operator GuideManaging the printer Operator GuideFigure 2-9Slide rear guide to stack Managing the printerOperator Guide Managing the printer Unloading a stacker binCAUTION: Do not slam the tray closed Managing the printer Operator GuideFigure 2-12Ready to Unload light Figure 2-13Lift container, pallet, or paper stackPoints to note for containers 2-10Managing the printer Operator Guide 2-11Managing the printer Operator Guide 2-12Managing the printer Starting, stopping, and rebooting the system Powering on the controller3 Managing the system Powering on the printerRebooting the system warm boot Holding queuesReleasing queues Managing the systemPerforming a deferred shutdown and reboot Performing an immediate shutdown and rebootsync; sync; reboot Managing the systemManaging the system Powering off the systemRestarting the DocuSP software Performing an emergency power off Powering off the controllerManaging the system Operator GuidePowering off the printer Managing the systemPowering on the tape drive Operating the 18/36 track tape driveManaging the system Operator GuidePowering off the tape drive 1.Power switch 2.Message displayManaging the system Operator GuidePlacing the tape drive online Loading a tapeManaging the system Operator GuideUnloading a tape Managing the systemGuidelines for handling cartridges Manual procedurePress the Unload button Operator GuideSetting file protection Managing the systemPrinting the online Help documentation Managing the systemOperator Guide Figure 3-10 File protection dot3-14 Managing the systemOperator Guide 4 Maintaining the system Paper careStoring paper Operator GuideFigure 4-1 Storing paper correctly Maintaining the systemOperator Guide Conditioning paper Paper curlMaintaining the system FahrenheitMaintaining the system Using consumablesAdding fuser agent Maintaining the system 4.Locate the fuser agent reservoirOperator Guide Figure 4-4 Pull out fuser drawerMaintaining the system 7.Remove the cap from a new bottle of fuser agentOperator Guide Replacing the dry ink waste containerMaintaining the system Figure 4-8 Dry ink waste container Maintaining the systemOperator Guide Maintaining the system Figure 4-10 Remove capOperator Guide Figure 4-9 Pull out waste containerMaintaining the system Operator Guide Replacing the dry ink cartridgeMaintaining the system Maintaining the system 5.Remove the empty cartridge and discard itOperator Guide Using the custom transfer assist bladeMaintaining the system Cleaning the system and its components Maintaining the system10 to 10.9 inches/254 to 277 mm 11 inches/279 mmCleaning the 18/36-trackcartridge tape drive Cleaning the 26-trackcartridge tape driveMaintaining the system Operator GuideCleaning the DVD drive Cleaning the diskette driveCleaning the sensors and the reflecting surfaces Cleaning the Q850 sensorMaintaining the system 3.Locate the Q850 sensorFigure 4-17 Q850 sensor Operator GuideFigure 4-18 Q1011 sensor Cleaning the Q1011 sensor and mirrorMaintaining the system Cleaning additional sensors Maintaining the systemOperator Guide Figure 4-19 Gently wipe sensor and mirrorMaintaining the system Cleaning the Q1106 and Q1166 sensorsCleaning the Q1107 sensor Cleaning the Q1164 sensor To clean the sensorFigure 4-21 Clean Q1107 sensor Maintaining the systemMaintaining the system Cleaning the displayCleaning the exterior surfaces of the system 5 Troubleshooting Undeclared faultsProblem classifications Operator GuideTroubleshooting Troubleshooting client problemsSolving FreeFlow Prepress problems Troubleshooting print quality problems NOTE:**<locale> is the locale of your serverTroubleshooting Operator GuideResolving font problems TroubleshootingTroubleshooting job flow problems Troubleshooting job integrity problemsTroubleshooting Operator GuideTroubleshooting PDL problems Isolating HP PCL file problemsIsolating PostScript file problems TroubleshootingOperator Guide Isolating TIFF file problemsTroubleshooting Troubleshooting Troubleshooting process problemsIsolating PDF file problems Operator Guide cd /export/home/xrxusr openwin–initTroubleshooting Crash recovery Troubleshooting problems with saving jobsStreaming mode TroubleshootingUI recovery messages Recovery message examplesTroubleshooting ExampleTroubleshooting Spooling modePoints to note Operator Guide Clearing online print dataTroubleshooting Obtaining information about a job TroubleshootingStreaming queue release setup Clearing paper jamsData type on the Online Manager window Incorrect printer state on hostTroubleshooting Aids to paper jam clearanceClearing paper jams in all printer areas Checking job integrity following a paper jam TroubleshootingFigure 5-2Jam clearance areas Operator GuideFigure 5-3Area Clearing paper jams in printer areas 2 throughTroubleshooting Operator Guide TroubleshootingFigure 5-4Area Figure 5-5Area Troubleshooting Figure 5-6AreaOperator Guide 5-20Operator Guide TroubleshootingFigure 5-7Area Troubleshooting Figure 5-8AreaOperator Guide 5-22Operator Guide TroubleshootingFigure 5-9Area area TroubleshootingFigure 5-10Area Troubleshooting Figure 5-11AreaFigure 5-12Area 11 all feeder/stackers Operator GuideTroubleshooting Figure 5-13Area 12 all feeder/stackersFigure 5-14Area Operator GuideTroubleshooting Figure 5-15AreaFigure 5-16Area Operator GuideTroubleshooting Figure 5-17Area Figure 5-18AreaOperator Guide 5-28Clearing a paper jam in the bypass transport TroubleshootingFigure 5-19Area Operator GuideTroubleshooting Figure 5-20Press area 19 green leverClearing a misfeed feeder tray fault TroubleshootingFigure 5-21Press area 20 green lever Figure 5-22If necessary, press Tray Unlock buttonTroubleshooting Operator Guide TroubleshootingFigure 5-24Relatch paper feeder assembly Troubleshooting To clean the feed beltTroubleshooting feeder assemblyFigure 5-26Wipe outside surface of feed belt Operator GuideTroubleshooting Generating a test pageIncorrect paper size message Troubleshooting stacker problems Troubleshooting paper curl problemsChecking paper curl TroubleshootingTroubleshooting Figure 5-28Hold printed sheetsOperator Guide 5-38Operator Guide Figure 5-29Paper curl chartTroubleshooting Figure 5-30Locate decurler lever Adjusting the decurler leverTroubleshooting Troubleshooting the 36-tracktape drive Performing basic recoveryTroubleshooting initial program load IPL failure TroubleshootingFigure 5-31Power on tape drive Solving other cartridge tape drive problemsTroubleshooting Operator Guide TroubleshootingFigure 5-33Unload button Figure 5-35DC power switch TroubleshootingFigure 5-34AC power switch Calling for service TroubleshootingFigure 5-36Unload button Operator GuideTroubleshooting indicated by labelOperator Guide A SuppliesAvailable supplies Supplies Transparencies8.5 x 11 inch Clear, with a white strip on the edge3R2780 All labels are on 8.5 x 11 inch sheets,Supplies Cover stockOperator Guide How to order suppliesSupplies Supplies Operator GuideOperator Guide IndexNumerics Page Index Operator GuideIndex