5 Troubleshooting

This chapter contains instructions for performing problem isolation and resolution, including paper jams.

Undeclared faults

Undeclared faults are problems that occur with no message displayed at the client workstation and no fault declared by the system software.

Problem classifications

Problems that may occur on the system can be categorized as follows:

Client problems: Client problems includes job submission problems with no message displayed at the client workstation.

Graphical User Interface (GUI) problems: Graphical User Interface (GUI) icons or windows do not appear correctly, do not operate correctly, or disappear suddenly.

Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems.

Font problems: The output from the printer contains font defects, such as incorrect character spacing, jagged characters, text runs off the page, or sentences run into each other.

Inoperable system: The inoperable system has experienced an unrecoverable software error due to a job or operator action.

Job flow: Jobs sent from the client are not received at a printer queue.

Job integrity: Job Integrity means the output from the printer is not as expected, such as having missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.

PDL problem isolation: The PDL problem isolation procedure provides questions that a System Administrator may ask the job submitters when they are experiencing problems with printing.

Operator Guide

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Xerox 180 EPS, 100 manual Undeclared faults, Problem classifications

180 EPS, 100 specifications

Xerox has long been a pioneer in the field of document technology, and its series of multifunction printers and copiers have consistently delivered quality and efficiency. Among the notable models are the Xerox 100, 135, 115, and 155, each designed to cater to specific business needs while incorporating advanced features and technologies.

The Xerox 100 series is well known for its compact design and is tailored for small to medium-sized businesses. It offers high-quality color printing, scanning, and copying, making it a versatile addition to any office environment. One of its standout features is the ability to handle a variety of media types, from plain paper to glossy sheets, enabling users to produce professional looking materials. With an intuitive touchscreen interface, users can easily navigate through functions, ensuring a streamlined workflow.

Moving up the ladder, the Xerox 135 series boasts enhanced productivity features, making it ideal for larger businesses or departments with higher volume print needs. It is equipped with an advanced finishing system, allowing users to create booklets, staple documents, and perform hole punching with ease. The 135 model integrates powerful cloud connectivity, facilitating remote printing and scanning directly from mobile devices, thereby boosting flexibility and efficiency.

The Xerox 115 model, on the other hand, emphasizes robustness and reliability. It is designed for environments that require fast processing speeds and high-volume output. Its security features, including secure print and automatic encryption, provide enhanced data protection for sensitive documents. Additionally, the 115 series incorporates smart workflow automation tools that reduce manual tasks, enabling staff to focus on more strategic activities.

Lastly, the Xerox 155 series is a powerful multifunction printer that combines high performance with advanced technology. It features a high-resolution color printing capability of up to 1200 x 2400 dpi, ensuring stunning image quality. The 155 is equipped with AI-driven features that optimize print workflows, reduce waste, and lower operational costs. An intuitive user interface offers custom shortcuts for frequent tasks, enhancing productivity and user satisfaction.

In summary, the Xerox 100, 135, 115, and 155 models cater to a wide array of business needs through their unique features and technologies. From compact designs for small offices to robust solutions for high-volume printing, these printers exemplify Xerox’s commitment to innovation and excellence in document management.