Xerox 180 EPS, 100 Troubleshooting, Undeclared faults, Problem classifications, Operator Guide

5 Troubleshooting

This chapter contains instructions for performing problem isolation and resolution, including paper jams.

Undeclared faults

Undeclared faults are problems that occur with no message displayed at the client workstation and no fault declared by the system software.

Problem classifications

Problems that may occur on the system can be categorized as follows:

•Client problems: Client problems includes job submission problems with no message displayed at the client workstation.

•Graphical User Interface (GUI) problems: Graphical User Interface (GUI) icons or windows do not appear correctly, do not operate correctly, or disappear suddenly.

•Print quality: The output from the printer contains image defects such as deletions, problems with lines, missing images, smudges, shading, or text problems.

•Font problems: The output from the printer contains font defects, such as incorrect character spacing, jagged characters, text runs off the page, or sentences run into each other.

•Inoperable system: The inoperable system has experienced an unrecoverable software error due to a job or operator action.

•Job flow: Jobs sent from the client are not received at a printer queue.

•Job integrity: Job Integrity means the output from the printer is not as expected, such as having missing pages, missing data, incorrect page orientation, incorrectly ordered sets, or job attribute inconsistencies.

•PDL problem isolation: The PDL problem isolation procedure provides questions that a System Administrator may ask the job submitters when they are experiencing problems with printing.

Operator Guide 5-1