Troubleshooting

Chapter 12

Other users on the network can access my memory card or storage device

Cause: The Common Internet File System (CIFS) server in the HP Photosmart does not support authentication. This is a limitation of the CIFS server.

The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information.

Solution: Every user on the network can access the memory card or storage device.

Error message: Cannot find the file or item. Make sure the path and file name are correct.

Cause: The Common Internet File System (CIFS) server in the HP Photosmart is not operational.

The CIFS server is included in all network-connected HP Photosmart devices. It provides network drive letter access to the memory card or storage device in the HP Photosmart. This lets you read/write files on the network from the memory card or storage device in the HP Photosmart. The CIFS server appears on your computer as a network drive. In addition to reading/writing files from your memory card or storage device, you can also create folders and store other information.

Solution: Retry your task at a later time.

Errors

This section contains the following categories of messages on your device:

Device messages

File messages

General user messages

Paper messages

Power and connection messages

Ink cartridge messages

Device messages

The following is a list of device-related error messages:

Firmware revision mismatch

Mechanism error

Photo tray problem

Photo tray cannot engage

Photo tray cannot disengage

132 Troubleshooting