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HP D7200 manual Troubleshooting tips, Communication problems over a USB connection

Models: D7200

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12 Troubleshooting

This section contains the following topics:

•Troubleshooting tips

•Hardware setup troubleshooting

•Software installation troubleshooting

•Wired network setup troubleshooting

•Print quality troubleshooting

•Print troubleshooting

•Memory card and front USB port troubleshooting

•Errors

Troubleshooting

Troubleshooting tips

This section contains the following topics:

•Communication problems over a USB connection

•Information on ink cartridges and the print head

•Information on paper

•Clear paper jams

•View the Readme file

Communication problems over a USB connection

NOTE: For information on network communication problems, see “Wired network setup troubleshooting” on page 109. For information on communication problems involving a memory card, PictBridge camera, or storage device, see “Memory card and front USB port troubleshooting” on page 126.

If the HP Photosmart and computer are not communicating with each other, try the following:

•Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart.

•Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

•Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the HP Photosmart. Make

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HP D7200 manual Troubleshooting tips, Communication problems over a USB connection

Contents

HP Photosmart D7200 series Contents Technical information TroubleshootingHP warranty and support HP Photosmart D7200 series Help Help HP Photosmart overview HP Photosmart at a glanceControl panel features Control panel overviewDisplay icons Display sleep statePhotosmart Express Menu Setup MenuMenu overview Help Menu Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Setup Guide Find more informationFind more information Set your language and country/region Finish setting up the HP PhotosmartSet your preferences To set the languageAdjust the volume Enable faster browsing of photosPlay a slideshow on the display Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn tips slideshow on or off Computer connection informationSupported connection types To find out the device address of the HP Photosmart Connect using EthernetFind the device name and address Touch Device AddressTo change the device name of the HP Photosmart Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices Touch Device NameReset Bluetooth settings on the HP Photosmart To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Touch Security LevelUse a Bluetooth connection to print from your computer To reset the Bluetooth settingsTouch Reset Bluetooth Use printer sharing To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in rangeTo enable printer sharing on a Windows computer Connect to a networkWired network setup What you need for a wired networkConnect the HP Photosmart to the network To connect the HP Photosmart to the networkConnect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart software Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection View and print network settingsRestore network defaults To view and print the network settingsTouch View Network Settings Menu To restore network defaultsTo change IP settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings Touch Advanced Setup Touch IP SettingsUse the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server Network configuration page definitions Use the Embedded Web Server to modify network settingsTo use the Embedded Web Server to modify network settings General network settings Wired 802.3 network settingsFinish setup Bluetooth settings Network glossaryDNS-SD WEP Finish setup How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo PaperHP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP All-in-One Paper or HP Printing PaperHP Premium Presentation Paper Load paperPapers to avoid HP CD/DVD TattoosLoad full-size paper To load full-size paperLoad paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo trayLoad index cards To load index cards in the photo trayLoad envelopes To load envelopesLoad other types of paper Inkjet labelsAvoid paper jams HP CD/DVD Tattoo labelsTo print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or qualityPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check boxTo create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tabTo print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattooPrint on both sides To print on both sidesPrint a multiple-page document as a booklet To print a multiple-page document as a booklet11 9 To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfersTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print on transparencies Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a posterTo stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 usersTo stop a print job from the computer Windows Vista users Click PrintersPrint Use the photo features PhotosView and select photos To view and select photosPrint your photos Touch Print PreviewTo print your photos Create special projects from your photos To create special projectsShare photos using HP Photosmart Software Save photos to your computer To share photos from a memory card or storage deviceTo save photos Touch Save to ComputerTo crop a photo Edit photos using the control panelZoom and pan to crop a photo To print your cropped photo Rotate a photoTo preview your cropped photo To rotate a photoAdjust the brightness of your photos Print a frame around your photoTouch Add Frame Select Creative Frame screen appears Apply special color effects to your photosTo print a frame around your photo To change the color effectsTo remove red-eye from photos Remove red-eyeTouch Color Effect Touch Photo Fix Automatically enhance your photosTo turn off automatic photo enhancement To print a self-test report Print reports and formsPrint a self-test report Touch Self-Test ReportTouch Printable School Papers Print formsTo print forms from the control panel To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels Touch Display Ink GaugeTo check the ink levels from the HP Photosmart Software Work with ink cartridgesReplace the ink cartridges Printer Toolbox appears Click the Estimated Ink Level tabTo replace the ink cartridges Maintain the HP Photosmart Touch Align Printer Align the printerTo align the printer from the control panel To align the printer from the HP Photosmart SoftwareClean the print head Clean the ink cartridge contactsTo clean the ink cartridge contacts Remove ink from your skin and clothing Clean the HP PhotosmartTo clean the touch screen To clean the exterior of the HP Photosmart Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To enable the Standby/Off stateHP Photosmart Shop for ink supplies To order ink cartridges from your desktopShop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on ink cartridges and the print head To clear a paper jam from the rear door Information on paperClear paper jams To clear a paper jam from the top door View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP Photosmart will not turn onHardware setup troubleshooting 103 Display shows the wrong language Wrong measurements are showing in menus on the displayMinimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer To retry the USB connection Received a message that an unknown error has occurredRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart SoftwareWired network setup troubleshooting Computer is unable to discover the HP PhotosmartTo check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connectionPrinter not Found screen appears during installation To make sure your network connection is activePrint quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completelyText edges are jagged Printout has a horizontal band of distortion near the bottomColors run into each other on the printout Change the print speed or quality onPrintouts have horizontal streaks or lines Load full-size paper onPrintouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaksPaper is not picked up from the input tray Print troubleshootingPrintouts are slanted or skewed Envelopes print incorrectlyBorderless printing produces unexpected results HP Photosmart is not respondingCommunication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP Photosmart prints meaningless charactersPrint troubleshooting 123 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order To preview the print layout Solution To check your margin settingsText or graphics are cut off at the edge Memory card and front USB port troubleshooting Blank page came out while printingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure No memory card Remove memory card or storage deviceSave failure File name appears as meaningless textErrors Device messagesFirmware revision mismatch Mechanism errorPhoto tray problem Photo tray cannot engage Error reading or writing the fileFile messages Photo tray cannot disengageNo video file Photos not foundFile not found File format not supportedSupported file types for the HP Photosmart General user messagesInvalid file name File corruptedDisconnected Memory card errorCard access error Out of disk spaceCard is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damagedInk is drying Paper messagesCannot load paper from input tray Paper mismatch Out of paperPaper jam, misfeed or blocked carriage Wrong paper widthPower and connection messages Communication test failedTwo-way communication lost HP Photosmart not foundImproper shutdown Ink cartridge messages Incorrect ink cartridges Calibration errorCannot print Ink delivery failure Ink cartridge problemInk cartridges are empty Ink expiration near Ink supply errorInk cartridges are expired Original HP ink depleted Print head assembly is stalledNon-HP ink Alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soon Scheduled maintenanceWrong ink cartridges installed Replace the ink cartridges on HP warranty and support WarrantySupport process Phone support period Placing a call After the phone support periodHP Korea customer support Secure the ink system Remove the control panel faceplatePack the HP Photosmart Specifications Technical informationPlastics Material safety data sheetsPaper use HP inkjet supplies recycling program Battery disposal in the NetherlandsRecycling program Energy Star noticeΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification numberFCC statement Vcci Class B compliance statement for users in JapanNoise emission statement for Germany HP Photosmart D7200 series declaration of conformity Declaration of ConformitySymbols/Numerics Index166 167 168