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Troubleshooting
Chapter 12
4.Turn off the HP Photosmart, wait one minute, then restart it.
5.Reinstall the HP Photosmart software.
CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.
This section contains the following topics:
•The HP Photosmart will not turn on
•I connected the USB cable, but I am having problems using the HP Photosmart with my computer
•The display shows the wrong language
•The wrong measurements are showing in menus on the display
•I received a message on the display that the printer alignment failed
•I received a message on the display about a paper jam or a blocked print head assembly
The HP Photosmart will not turn on
Cause: The HP Photosmart is not properly connected to a power supply.
Solution:
•Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip.
1Power connection
2Power cord and adapter
3Grounded power outlet
•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Photosmart directly into a grounded power outlet.
102 Troubleshooting