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HP D7200 manual HP Photosmart will not turn on, Solution

Models: D7200

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Troubleshooting

Chapter 12

4.Turn off the HP Photosmart, wait one minute, then restart it.

5.Reinstall the HP Photosmart software.

CAUTION: Do not connect the USB cable to the computer until prompted by the software installation screen.

This section contains the following topics:

•The HP Photosmart will not turn on

•I connected the USB cable, but I am having problems using the HP Photosmart with my computer

•The display shows the wrong language

•The wrong measurements are showing in menus on the display

•I received a message on the display that the printer alignment failed

•I received a message on the display about a paper jam or a blocked print head assembly

The HP Photosmart will not turn on

Cause: The HP Photosmart is not properly connected to a power supply.

Solution:

•Make sure the power cord is firmly connected to both the HP Photosmart and the power adapter. Plug the power cord into a grounded power outlet, surge protector, or power strip.

1Power connection

2Power cord and adapter

3Grounded power outlet

•If you are using a power strip, make sure the power strip is on. Or, try plugging the HP Photosmart directly into a grounded power outlet.

102 Troubleshooting

Image 103

HP D7200 manual HP Photosmart will not turn on, Solution

Contents

HP Photosmart D7200 series Contents HP warranty and support TroubleshootingTechnical information HP Photosmart D7200 series Help Help HP Photosmart at a glance HP Photosmart overviewControl panel overview Control panel featuresDisplay sleep state Display iconsMenu overview Setup MenuPhotosmart Express Menu To enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Find more information Setup GuideFind more information To set the language Finish setting up the HP PhotosmartSet your preferences Set your language and country/regionEnable faster browsing of photos Adjust the volumeRestore the factory defaults Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Supported connection types Computer connection informationTo turn tips slideshow on or off Touch Device Address Connect using EthernetFind the device name and address To find out the device address of the HP PhotosmartTouch Device Name Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices To change the device name of the HP PhotosmartTouch Security Level To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Reset Bluetooth settings on the HP PhotosmartTouch Reset Bluetooth To reset the Bluetooth settingsUse a Bluetooth connection to print from your computer Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Use printer sharingConnect to a network To enable printer sharing on a Windows computerWhat you need for a wired network Wired network setupTo connect the HP Photosmart to the network Connect the HP Photosmart to the networkTo install the Windows HP Photosmart software Install the software for a network connectionConnect to additional computers on a network View and print network settings Manage your network settingsTo change a USB connection to a wired Ethernet connection Change basic network settings from the control panelTo restore network defaults To view and print the network settingsTouch View Network Settings Menu Restore network defaultsTouch Advanced Setup Touch IP Settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings To change IP settingsTo access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions Wired 802.3 network settings General network settingsFinish setup Network glossary Bluetooth settingsDNS-SD WEP Finish setup How do I? How do HP Premium Plus Photo Paper Load paperChoose papers for printing Recommended papers for printingHP All-in-One Paper or HP Printing Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Bright White Inkjet PaperHP CD/DVD Tattoos Load paperPapers to avoid HP Premium Presentation PaperTo load full-size paper Load full-size paperLoad paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load index cards in the photo tray Load index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jamsPrint from a software application Print from your computerTo print from a software application To set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper sizeSet the paper type for printing View the print resolutionTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationChange the saturation, brightness, or color tone Scale the document sizePreview your print job Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPrint a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labelsTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a booklet11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print a multiple-page document in reverse orderTo print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP PhotosmartClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresTo view and select photos View and select photosTouch Print Preview Print your photosTo print your photos To create special projects Create special projects from your photosShare photos using HP Photosmart Software To share photos from a memory card or storage device Save photos to your computerTouch Save to Computer To save photosZoom and pan to crop a photo Edit photos using the control panelTo crop a photo To rotate a photo Rotate a photoTo preview your cropped photo To print your cropped photoPrint a frame around your photo Adjust the brightness of your photosTo change the color effects Apply special color effects to your photosTo print a frame around your photo Touch Add Frame Select Creative Frame screen appearsTouch Color Effect Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Automatically enhance your photosTouch Photo Fix Touch Self-Test Report Print reports and formsPrint a self-test report To print a self-test reportTo print forms from the control panel Print formsTouch Printable School Papers Touch Display Ink Gauge Maintain the HP PhotosmartCheck the estimated ink levels To check the ink levels from the control panelPrinter Toolbox appears Click the Estimated Ink Level tab Work with ink cartridgesReplace the ink cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the ink cartridges Maintain the HP Photosmart To align the printer from the HP Photosmart Software Align the printerTo align the printer from the control panel Touch Align PrinterClean the ink cartridge contacts Clean the print headTo clean the ink cartridge contacts To clean the touch screen Clean the HP PhotosmartRemove ink from your skin and clothing To enable the Standby/Off state Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To clean the exterior of the HP PhotosmartHP Photosmart To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Clear paper jams Information on paperTo clear a paper jam from the rear door To clear a paper jam from the top door Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP Photosmart will not turn on SolutionHardware setup troubleshooting 103 Wrong measurements are showing in menus on the display Display shows the wrong languageTo start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwareComputer is unable to discover the HP Photosmart Wired network setup troubleshootingTo see if you have an active network connection To check your LAN card Windows 2000 and XPClick Device Manager To check your LAN card Windows VistaTo make sure your network connection is active Printer not Found screen appears during installationPrint quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedChange the print speed or quality on Colors run into each other on the printoutLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyEnvelopes print incorrectly Print troubleshootingPrintouts are slanted or skewed Paper is not picked up from the input trayHP Photosmart is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP Photosmart prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 123 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsTo preview the print layout Blank page came out while printing Memory card and front USB port troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure File name appears as meaningless text Remove memory card or storage deviceSave failure No memory cardDevice messages ErrorsPhoto tray problem Mechanism errorFirmware revision mismatch Photo tray cannot disengage Error reading or writing the fileFile messages Photo tray cannot engageFile format not supported Photos not foundFile not found No video fileFile corrupted General user messagesInvalid file name Supported file types for the HP PhotosmartOut of disk space Memory card errorCard access error DisconnectedCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedCannot load paper from input tray Paper messagesInk is drying Wrong paper width Out of paperPaper jam, misfeed or blocked carriage Paper mismatchCommunication test failed Power and connection messagesImproper shutdown HP Photosmart not foundTwo-way communication lost Ink cartridge messages Cannot print Calibration errorIncorrect ink cartridges Ink cartridges are empty Ink cartridge problemInk delivery failure Ink cartridges are expired Ink supply errorInk expiration near Non-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyAlignment failed Wrong ink cartridges installed Scheduled maintenanceReplace ink cartridges soon Replace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP Photosmart Technical information SpecificationsPaper use Material safety data sheetsPlastics Energy Star notice Battery disposal in the NetherlandsRecycling program HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart D7200 series declaration of conformityIndex Symbols/Numerics166 167 168