Troubleshooting
Chapter 12
If you have a memory card and a storage device connected, remove either the memory card or the storage device. You can use only one at a time.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you about the problem and how to solve it.
If the file system on the card is corrupt, reformat the memory card in your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
The Photo light next to the memory card slots is blinking
Cause: The HP Photosmart is reading the memory card.
Solution: Do not pull out the memory card while the Photo light is flashing. A flashing light means the HP Photosmart is accessing the memory card. Wait until the light remains solid. Removing a memory card while it is being accessed might corrupt information on the card or damage the HP Photosmart and card.
The Attention light blinks when I insert my memory card or storage device
Cause: The HP Photosmart has detected an error with the memory card.
Solution: Remove and reinsert the memory card. You might have inserted it incorrectly. Turn the memory card so that the label side is up and the contacts are facing the HP Photosmart, and then push the card forward into the appropriate slot until the Photo light turns on.
If the problem continues, the memory card might be defective.
Cause: You have inserted more than one memory card, or you have an inserted a memory card and a storage device at the same time.
Solution: If you have inserted more than one memory card, remove one of the memory cards. You can use only one memory card at a time.
If you have a memory card and a storage device connected, remove either the memory card or the storage device. You can use only one at a time.
The photos on the memory card or storage device do not transfer to my computer
Cause: The HP Photosmart Software is not installed.
128 Troubleshooting
