Software installation troubleshooting | HP D7200 instruction

Solution: Clear the paper jam, and then follow the prompts on the display or the computer screen to continue.

For more information, see:

“Clear paper jams ” on page 99

Cause: The print head assembly is blocked.

Solution: There might be some packing material inside the HP Photosmart. Turn the HP Photosmart off and open the ink cartridge door. Remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display or the computer screen to continue.

Troubleshooting

Software installation troubleshooting

Use this section to solve any problems you might encounter while setting up the HP Photosmart software.

This section contains the following topics:

•When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

•The minimum system checks screen appears

•A red X appears on the USB connect prompt

•I received a message that an unknown error has occurred

•The registration screen does not appear

•Uninstall and reinstall the software

•Missing HP Photosmart Software

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

Cause: The installation failed to run automatically.

Solution: If the installation does not run automatically, you can start it manually.

To start the installation from a Windows computer

1.From the Windows Start menu, click Run (or click Accessories, and then Run).

2.In the Run dialog box, enter d:\setup.exe, and then click OK.

If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter.

The minimum system checks screen appears

Cause: Your system does not meet the minimum requirements to install the software.

Solution: Click Details to see what the specific problem is, and then correct the problem before attempting to install the software.

Software installation troubleshooting

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HP D7200 manual Software installation troubleshooting, To start the installation from a Windows computer

Contents

HP Photosmart D7200 series Contents HP warranty and support TroubleshootingTechnical information HP Photosmart D7200 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Control panel overview Display icons Display sleep state Menu overview Setup MenuPhotosmart Express Menu To enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Setup Guide Find more information Find more information Set your language and country/region Finish setting up the HP PhotosmartSet your preferences To set the language Adjust the volume Enable faster browsing of photos Restore the factory defaults Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Supported connection types Computer connection informationTo turn tips slideshow on or off To find out the device address of the HP Photosmart Connect using EthernetFind the device name and address Touch Device Address To change the device name of the HP Photosmart Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices Touch Device Name Reset Bluetooth settings on the HP Photosmart To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Touch Security Level Touch Reset Bluetooth To reset the Bluetooth settingsUse a Bluetooth connection to print from your computer Use printer sharing To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in range To enable printer sharing on a Windows computer Connect to a network Wired network setup What you need for a wired network Connect the HP Photosmart to the network To connect the HP Photosmart to the network To install the Windows HP Photosmart software Install the software for a network connectionConnect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection View and print network settings Restore network defaults To view and print the network settingsTouch View Network Settings Menu To restore network defaults To change IP settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings Touch Advanced Setup Touch IP Settings To access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions General network settings Wired 802.3 network settings Finish setup Bluetooth settings Network glossary DNS-SD WEP Finish setup How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo Paper HP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP All-in-One Paper or HP Printing Paper HP Premium Presentation Paper Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load index cards To load index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels Avoid paper jams HP CD/DVD Tattoo labels Print from a software application Print from your computerTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet 11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos View and select photos To view and select photos Print your photos Touch Print Preview To print your photos Create special projects from your photos To create special projects Share photos using HP Photosmart Software Save photos to your computer To share photos from a memory card or storage device To save photos Touch Save to Computer Zoom and pan to crop a photo Edit photos using the control panelTo crop a photo To print your cropped photo Rotate a photoTo preview your cropped photo To rotate a photo Adjust the brightness of your photos Print a frame around your photo Touch Add Frame Select Creative Frame screen appears Apply special color effects to your photosTo print a frame around your photo To change the color effects Touch Color Effect Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Automatically enhance your photosTouch Photo Fix To print a self-test report Print reports and formsPrint a self-test report Touch Self-Test Report To print forms from the control panel Print formsTouch Printable School Papers To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels Touch Display Ink Gauge To check the ink levels from the HP Photosmart Software Work with ink cartridgesReplace the ink cartridges Printer Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Maintain the HP Photosmart Touch Align Printer Align the printerTo align the printer from the control panel To align the printer from the HP Photosmart Software Clean the print head Clean the ink cartridge contacts To clean the ink cartridge contacts To clean the touch screen Clean the HP PhotosmartRemove ink from your skin and clothing To clean the exterior of the HP Photosmart Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To enable the Standby/Off state HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Clear paper jams Information on paperTo clear a paper jam from the rear door To clear a paper jam from the top door Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file Solution HP Photosmart will not turn on Hardware setup troubleshooting 103 Display shows the wrong language Wrong measurements are showing in menus on the display To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wired network setup troubleshooting Computer is unable to discover the HP Photosmart To check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connection Printer not Found screen appears during installation To make sure your network connection is active Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Change the print speed or quality on Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Paper is not picked up from the input tray Print troubleshootingPrintouts are slanted or skewed Envelopes print incorrectly Borderless printing produces unexpected results HP Photosmart is not responding Communication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP Photosmart prints meaningless characters Print troubleshooting 123 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsTo preview the print layout Memory card and front USB port troubleshooting Blank page came out while printing My memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure No memory card Remove memory card or storage deviceSave failure File name appears as meaningless text Errors Device messages Photo tray problem Mechanism errorFirmware revision mismatch Photo tray cannot engage Error reading or writing the fileFile messages Photo tray cannot disengage No video file Photos not foundFile not found File format not supported Supported file types for the HP Photosmart General user messagesInvalid file name File corrupted Disconnected Memory card errorCard access error Out of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Cannot load paper from input tray Paper messagesInk is drying Paper mismatch Out of paperPaper jam, misfeed or blocked carriage Wrong paper width Power and connection messages Communication test failed Improper shutdown HP Photosmart not foundTwo-way communication lost Ink cartridge messages Cannot print Calibration errorIncorrect ink cartridges Ink cartridges are empty Ink cartridge problemInk delivery failure Ink cartridges are expired Ink supply errorInk expiration near Non-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyAlignment failed Wrong ink cartridges installed Scheduled maintenanceReplace ink cartridges soon Replace the ink cartridges on HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Paper use Material safety data sheetsPlastics HP inkjet supplies recycling program Battery disposal in the NetherlandsRecycling program Energy Star notice Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany HP Photosmart D7200 series declaration of conformity Declaration of Conformity Symbols/Numerics Index 166 167 168