Wired network setup troubleshooting | HP D7200 manual

Cause: The HP Photosmart is turned off.

Solution: Turn the HP Photosmart on.

Cause: The computer is turned off.

Solution: Turn the computer on.

Cause: The HP Photosmart is not properly connected to the computer.

Solution: Check the connection from the HP Photosmart to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the

HP Photosmart. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn the HP Photosmart off and then on again.

For more information on setting up the HP Photosmart and connecting it to your computer, see the Setup Guide that came with the HP Photosmart.

Troubleshooting

Wired network setup troubleshooting

This section addresses problems you might encounter setting up a wired network. This section contains the following topics:

•The computer is unable to discover the HP Photosmart

•The Printer not Found screen appears during installation

The computer is unable to discover the HP Photosmart

Cause: Cables are not connected properly.

Wired network setup troubleshooting

109

Image 110

HP D7200 manual Wired network setup troubleshooting, Computer is unable to discover the HP Photosmart

Contents

HP Photosmart D7200 series Contents Technical information TroubleshootingHP warranty and support HP Photosmart D7200 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Control panel overview Display icons Display sleep state Photosmart Express Menu Setup MenuMenu overview Help Menu Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Setup Guide Find more information Find more information Set your language and country/region Finish setting up the HP PhotosmartSet your preferences To set the language Adjust the volume Enable faster browsing of photos Play a slideshow on the display Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn tips slideshow on or off Computer connection informationSupported connection types To find out the device address of the HP Photosmart Connect using EthernetFind the device name and address Touch Device Address To change the device name of the HP Photosmart Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices Touch Device Name Reset Bluetooth settings on the HP Photosmart To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Touch Security Level Use a Bluetooth connection to print from your computer To reset the Bluetooth settingsTouch Reset Bluetooth Use printer sharing To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in range To enable printer sharing on a Windows computer Connect to a network Wired network setup What you need for a wired network Connect the HP Photosmart to the network To connect the HP Photosmart to the network Connect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart software Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection View and print network settings Restore network defaults To view and print the network settingsTouch View Network Settings Menu To restore network defaults To change IP settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings Touch Advanced Setup Touch IP Settings Use the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server Network configuration page definitions Use the Embedded Web Server to modify network settingsTo use the Embedded Web Server to modify network settings General network settings Wired 802.3 network settings Finish setup Bluetooth settings Network glossary DNS-SD WEP Finish setup How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo Paper HP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP All-in-One Paper or HP Printing Paper HP Premium Presentation Paper Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load index cards To load index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels Avoid paper jams HP CD/DVD Tattoo labels To print from a software application Print from your computerPrint from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size To set the paper type for printing View the print resolutionSet the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Preview your print job Scale the document sizeChange the saturation, brightness, or color tone Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab To print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet 11 9 To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers To print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print on transparencies Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos View and select photos To view and select photos Print your photos Touch Print Preview To print your photos Create special projects from your photos To create special projects Share photos using HP Photosmart Software Save photos to your computer To share photos from a memory card or storage device To save photos Touch Save to Computer To crop a photo Edit photos using the control panelZoom and pan to crop a photo To print your cropped photo Rotate a photoTo preview your cropped photo To rotate a photo Adjust the brightness of your photos Print a frame around your photo Touch Add Frame Select Creative Frame screen appears Apply special color effects to your photosTo print a frame around your photo To change the color effects To remove red-eye from photos Remove red-eyeTouch Color Effect Touch Photo Fix Automatically enhance your photosTo turn off automatic photo enhancement To print a self-test report Print reports and formsPrint a self-test report Touch Self-Test Report Touch Printable School Papers Print formsTo print forms from the control panel To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels Touch Display Ink Gauge To check the ink levels from the HP Photosmart Software Work with ink cartridgesReplace the ink cartridges Printer Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Maintain the HP Photosmart Touch Align Printer Align the printerTo align the printer from the control panel To align the printer from the HP Photosmart Software Clean the print head Clean the ink cartridge contacts To clean the ink cartridge contacts Remove ink from your skin and clothing Clean the HP PhotosmartTo clean the touch screen To clean the exterior of the HP Photosmart Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To enable the Standby/Off state HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on ink cartridges and the print head To clear a paper jam from the rear door Information on paperClear paper jams To clear a paper jam from the top door View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues Solution HP Photosmart will not turn on Hardware setup troubleshooting 103 Display shows the wrong language Wrong measurements are showing in menus on the display Minimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer To retry the USB connection Received a message that an unknown error has occurredRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To install the HP Photosmart Software Missing HP Photosmart Software Wired network setup troubleshooting Computer is unable to discover the HP Photosmart To check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connection Printer not Found screen appears during installation To make sure your network connection is active Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Change the print speed or quality on Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Paper is not picked up from the input tray Print troubleshootingPrintouts are slanted or skewed Envelopes print incorrectly Borderless printing produces unexpected results HP Photosmart is not responding Communication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP Photosmart prints meaningless characters Print troubleshooting 123 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order To preview the print layout Solution To check your margin settingsText or graphics are cut off at the edge Memory card and front USB port troubleshooting Blank page came out while printing My memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure No memory card Remove memory card or storage deviceSave failure File name appears as meaningless text Errors Device messages Firmware revision mismatch Mechanism errorPhoto tray problem Photo tray cannot engage Error reading or writing the fileFile messages Photo tray cannot disengage No video file Photos not foundFile not found File format not supported Supported file types for the HP Photosmart General user messagesInvalid file name File corrupted Disconnected Memory card errorCard access error Out of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Ink is drying Paper messagesCannot load paper from input tray Paper mismatch Out of paperPaper jam, misfeed or blocked carriage Wrong paper width Power and connection messages Communication test failed Two-way communication lost HP Photosmart not foundImproper shutdown Ink cartridge messages Incorrect ink cartridges Calibration errorCannot print Ink delivery failure Ink cartridge problemInk cartridges are empty Ink expiration near Ink supply errorInk cartridges are expired Original HP ink depleted Print head assembly is stalledNon-HP ink Alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soon Scheduled maintenanceWrong ink cartridges installed Replace the ink cartridges on HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Plastics Material safety data sheetsPaper use HP inkjet supplies recycling program Battery disposal in the NetherlandsRecycling program Energy Star notice Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany HP Photosmart D7200 series declaration of conformity Declaration of Conformity Symbols/Numerics Index 166 167 168