Hardware setup troubleshooting, View the Readme file | HP D7200

4.Gently pull the paper out of the rollers.

CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP Photosmart, more paper jams are likely to occur.

5.Close the top door.

6.Close the ink cartridge door.

7.Turn on the HP Photosmart, and then touch OK to continue the current job.

Troubleshooting

View the Readme file

You might want to refer to the Readme file for information on system requirements and possible installation problems.

You can access the Readme file by clicking Start, pointing to Programs or All Programs, pointing to HP, pointing to Photosmart D7200 series, and then clicking Readme.

You can access the Readme file by double-clicking the icon located in the top-level folder of the HP Photosmart software CD-ROM.

Hardware setup troubleshooting

This section contains hardware troubleshooting information for the HP Photosmart.

Many issues are caused when the HP Photosmart is connected to the computer using a USB cable before the HP Photosmart software is installed on the computer. If you connected the HP Photosmart to your computer before the software installation screen prompts you to do so, you must follow these steps:

Troubleshooting common setup issues

1.Disconnect the USB cable from the computer.

2.Uninstall the software (if you have already installed it).

3.Restart your computer.

Hardware setup troubleshooting

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HP D7200 manual Hardware setup troubleshooting, View the Readme file, Troubleshooting common setup issues

Contents

HP Photosmart D7200 series Contents Troubleshooting HP warranty and supportTechnical information HP Photosmart D7200 series Help Help HP Photosmart overview HP Photosmart at a glance Control panel features Control panel overview Display icons Display sleep state Setup Menu Menu overviewPhotosmart Express Menu Enter text using the visual keyboard To enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Setup Guide Find more information Find more information Set your language and country/region Finish setting up the HP PhotosmartSet your preferences To set the language Adjust the volume Enable faster browsing of photos Set the paper tray for printing from a Bluetooth device Restore the factory defaultsPlay a slideshow on the display Computer connection information Supported connection typesTo turn tips slideshow on or off To find out the device address of the HP Photosmart Connect using EthernetFind the device name and address Touch Device Address To change the device name of the HP Photosmart Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices Touch Device Name Reset Bluetooth settings on the HP Photosmart To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Touch Security Level To reset the Bluetooth settings Touch Reset BluetoothUse a Bluetooth connection to print from your computer Use printer sharing To install and print using the Microsoft stackTo install and print using the Widcomm stack Click View devices in range To enable printer sharing on a Windows computer Connect to a network Wired network setup What you need for a wired network Connect the HP Photosmart to the network To connect the HP Photosmart to the network Install the software for a network connection To install the Windows HP Photosmart softwareConnect to additional computers on a network Change basic network settings from the control panel Manage your network settingsTo change a USB connection to a wired Ethernet connection View and print network settings Restore network defaults To view and print the network settingsTouch View Network Settings Menu To restore network defaults To change IP settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings Touch Advanced Setup Touch IP Settings Access the Embedded Web Server To access the Embedded Web ServerUse the Embedded Web Server Use the Embedded Web Server to modify network settings To use the Embedded Web Server to modify network settingsNetwork configuration page definitions General network settings Wired 802.3 network settings Finish setup Bluetooth settings Network glossary DNS-SD WEP Finish setup How do I? How do Recommended papers for printing Load paperChoose papers for printing HP Premium Plus Photo Paper HP Bright White Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP All-in-One Paper or HP Printing Paper HP Premium Presentation Paper Load paperPapers to avoid HP CD/DVD Tattoos Load full-size paper To load full-size paper Load paper Load 10 x 15 cm 4 x 6 inch photo paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load index cards To load index cards in the photo tray Load envelopes To load envelopes Load other types of paper Inkjet labels Avoid paper jams HP CD/DVD Tattoo labels Print from your computer Print from a software applicationTo print from a software application Set the paper size Make the HP Photosmart the default printerChange the print settings for the current job To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing Change the page orientation To view the print resolutionChange the print speed or quality To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Printing shortcuts Change the default print settingsTo change the default print settings Select the Show Preview Before Printing check box To create a printing shortcut Create printing shortcutsDelete printing shortcuts Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image Print custom CD/DVD labels Print using Maximum dpiTo print in Maximum dpi mode To print a CD/DVD tattoo Print on both sides To print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet 11 9 Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet To print a multiple-page document in reverse order Reverse an image for iron-on transfersPrint on transparencies To reverse an image for iron-on transfers Print a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes Print a Web Expand Document Options, and then expand Printer FeaturesPrint a poster To print a poster To stop a print job from the HP Photosmart Stop a print jobTo print a Web To stop a print job from the computer Windows 2000 users To stop a print job from the computer Windows Vista users Click Printers Print Use the photo features Photos View and select photos To view and select photos Print your photos Touch Print Preview To print your photos Create special projects from your photos To create special projects Share photos using HP Photosmart Software Save photos to your computer To share photos from a memory card or storage device To save photos Touch Save to Computer Edit photos using the control panel Zoom and pan to crop a photoTo crop a photo To print your cropped photo Rotate a photoTo preview your cropped photo To rotate a photo Adjust the brightness of your photos Print a frame around your photo Touch Add Frame Select Creative Frame screen appears Apply special color effects to your photosTo print a frame around your photo To change the color effects Remove red-eye Touch Color EffectTo remove red-eye from photos Automatically enhance your photos To turn off automatic photo enhancementTouch Photo Fix To print a self-test report Print reports and formsPrint a self-test report Touch Self-Test Report Print forms To print forms from the control panelTouch Printable School Papers To check the ink levels from the control panel Maintain the HP PhotosmartCheck the estimated ink levels Touch Display Ink Gauge To check the ink levels from the HP Photosmart Software Work with ink cartridgesReplace the ink cartridges Printer Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Maintain the HP Photosmart Touch Align Printer Align the printerTo align the printer from the control panel To align the printer from the HP Photosmart Software Clean the print head Clean the ink cartridge contacts To clean the ink cartridge contacts Clean the HP Photosmart To clean the touch screenRemove ink from your skin and clothing To clean the exterior of the HP Photosmart Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To enable the Standby/Off state HP Photosmart Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on ink cartridges and the print head Information on paper Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam from the top door Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file Solution HP Photosmart will not turn on Hardware setup troubleshooting 103 Display shows the wrong language Wrong measurements are showing in menus on the display Software installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear To install the HP Photosmart Software Missing HP Photosmart Software Wired network setup troubleshooting Computer is unable to discover the HP Photosmart To check your LAN card Windows Vista To check your LAN card Windows 2000 and XPClick Device Manager To see if you have an active network connection Printer not Found screen appears during installation To make sure your network connection is active Print quality troubleshooting Ink is bleeding or smearing Ink is not filling the text or graphics completely Text edges are jagged Printout has a horizontal band of distortion near the bottom Colors run into each other on the printout Change the print speed or quality on Printouts have horizontal streaks or lines Load full-size paper on Printouts are faded or have dull colors Printouts seem blurry or fuzzy Printouts have vertical streaks Paper is not picked up from the input tray Print troubleshootingPrintouts are slanted or skewed Envelopes print incorrectly Borderless printing produces unexpected results HP Photosmart is not responding Communication problems over a USB connection on To check the printer driver status Click SettingsNothing happens when I try to print HP Photosmart prints meaningless characters Print troubleshooting 123 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Solution To check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Memory card and front USB port troubleshooting Blank page came out while printing My memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure No memory card Remove memory card or storage deviceSave failure File name appears as meaningless text Errors Device messages Mechanism error Photo tray problemFirmware revision mismatch Photo tray cannot engage Error reading or writing the fileFile messages Photo tray cannot disengage No video file Photos not foundFile not found File format not supported Supported file types for the HP Photosmart General user messagesInvalid file name File corrupted Disconnected Memory card errorCard access error Out of disk space Card is not fully inserted Use only one card at a timeCard is inserted incorrectly Card is damaged Paper messages Cannot load paper from input trayInk is drying Paper mismatch Out of paperPaper jam, misfeed or blocked carriage Wrong paper width Power and connection messages Communication test failed HP Photosmart not found Improper shutdownTwo-way communication lost Ink cartridge messages Calibration error Cannot printIncorrect ink cartridges Ink cartridge problem Ink cartridges are emptyInk delivery failure Ink supply error Ink cartridges are expiredInk expiration near Print head assembly is stalled Non-HP inkOriginal HP ink depleted To clear the print head assembly Print head failureAlignment failed Scheduled maintenance Wrong ink cartridges installedReplace ink cartridges soon Replace the ink cartridges on HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Korea customer support Secure the ink system Remove the control panel faceplate Pack the HP Photosmart Specifications Technical information Material safety data sheets Paper usePlastics HP inkjet supplies recycling program Battery disposal in the NetherlandsRecycling program Energy Star notice Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany HP Photosmart D7200 series declaration of conformity Declaration of Conformity Symbols/Numerics Index 166 167 168