Chapter 13
warranty HP support and
4.Retain the control panel faceplate. Do not return the control panel faceplate with the HP Photosmart.
CAUTION: The replacement HP Photosmart might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement HP Photosmart arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement HP Photosmart.
NOTE: See the Setup Guide that came with the HP Photosmart for instructions on how to
attach your control panel faceplate. The replacement HP Photosmart might come with instructions for setting up your device.
Pack the HP Photosmart
Complete the following steps after you have prepared the HP Photosmart for shipment.
To pack the HP Photosmart
1.If available, pack the HP Photosmart for shipment by using the original packing materials or the packaging materials that came with your exchange device.
If you do not have the original packaging materials, please use other adequate packaging materials. Shipping damage caused by improper packaging and/or improper transportation is not covered under the warranty.
2.Place the return shipping label on the outside of the box.
3.Include the following items in the box:
•A complete description of symptoms for service personnel (samples of print quality problems are helpful).
•A copy of the sales slip or other proof of purchase to establish the warranty coverage period.
•Your name, address, and a phone number where you can be reached during the day.
156 HP warranty and support