13 HP warranty and support

Hewlett-Packard provides Internet and phone support for the HP Photosmart.

This section contains the following topics:

•Warranty

•Ink cartridge warranty information

•Support process

•Before you call HP support

•HP support by phone

•Additional warranty options

•HP Quick Exchange Service (Japan)

•HP Korea customer support

•Prepare the HP Photosmart for shipment

•Pack the HP Photosmart

Warranty

For more information about the warranty, see the printed documentation that came with the HP Photosmart.

Ink cartridge warranty information

The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be found on the product as indicated:

For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the HP Photosmart.

HP warranty and support

HP warranty and support

151