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HP D7200 manual HP Photosmart not found, Improper shutdown, Two-way communication lost

Models: D7200

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Chapter 12

HP Photosmart not found

Cause: This error applies only to USB-connected devices. The USB cable is not plugged in properly.

Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the HP Photosmart and the computer, as shown below.

Troubleshooting

For more information, see:

“Communication problems over a USB connection ” on page 97

Improper shutdown

Cause: The last time the HP Photosmart was used, it was not turned off properly. If the HP Photosmart is turned off by turning off the switch on a power strip or by using a wall switch, the device can be damaged.

Solution: Press the On button located on the control panel of the HP Photosmart to turn the device on and off.

Two-way communication lost

Cause: The HP Photosmart is turned off.

Solution: Look at the display on the HP Photosmart. If the display is blank and the On button is not lit, the HP Photosmart is turned off. Make sure the power cord is firmly connected to the HP Photosmart and plugged into a power outlet. Press the On button to turn on the HP Photosmart.

Cause: The HP Photosmart is not connected to the computer.

142 Troubleshooting

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HP D7200 manual HP Photosmart not found, Improper shutdown, Two-way communication lost

Contents

HP Photosmart D7200 series Contents Technical information TroubleshootingHP warranty and support HP Photosmart D7200 series Help Help HP Photosmart at a glance HP Photosmart overviewControl panel overview Control panel featuresDisplay sleep state Display iconsPhotosmart Express Menu Setup MenuMenu overview Help Menu Enter text using the visual keyboardTo enter text using the visual keyboard Use the HP Photosmart Software Find more information Setup GuideFind more information To set the language Finish setting up the HP PhotosmartSet your preferences Set your language and country/regionEnable faster browsing of photos Adjust the volumePlay a slideshow on the display Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn tips slideshow on or off Computer connection informationSupported connection types Touch Device Address Connect using EthernetFind the device name and address To find out the device address of the HP PhotosmartTouch Device Name Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices To change the device name of the HP PhotosmartTouch Security Level To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Reset Bluetooth settings on the HP PhotosmartUse a Bluetooth connection to print from your computer To reset the Bluetooth settingsTouch Reset Bluetooth Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Use printer sharingConnect to a network To enable printer sharing on a Windows computerWhat you need for a wired network Wired network setupTo connect the HP Photosmart to the network Connect the HP Photosmart to the networkConnect to additional computers on a network Install the software for a network connectionTo install the Windows HP Photosmart software View and print network settings Manage your network settingsTo change a USB connection to a wired Ethernet connection Change basic network settings from the control panelTo restore network defaults To view and print the network settingsTouch View Network Settings Menu Restore network defaultsTouch Advanced Setup Touch IP Settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings To change IP settingsUse the Embedded Web Server Access the Embedded Web ServerTo access the Embedded Web Server Network configuration page definitions Use the Embedded Web Server to modify network settingsTo use the Embedded Web Server to modify network settings Wired 802.3 network settings General network settingsFinish setup Network glossary Bluetooth settingsDNS-SD WEP Finish setup How do I? How do HP Premium Plus Photo Paper Load paperChoose papers for printing Recommended papers for printingHP All-in-One Paper or HP Printing Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Bright White Inkjet PaperHP CD/DVD Tattoos Load paperPapers to avoid HP Premium Presentation PaperTo load full-size paper Load full-size paperLoad paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load index cards in the photo tray Load index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jamsTo print from a software application Print from your computerPrint from a software application To set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper sizeTo set the paper type for printing View the print resolutionSet the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationPreview your print job Scale the document sizeChange the saturation, brightness, or color tone Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutTo print a borderless image Perform special print jobsPrint a borderless image Off applies no HP Real Life technologies to the image Print a photo on photo paperTo print a photo on photo paper To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labelsTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a booklet11 9 To print multiple pages on a single sheet Print multiple pages on a single sheetPrint a multiple-page document in reverse order To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print a multiple-page document in reverse orderTo print a group of addresses on labels or envelopes Print a group of addresses on labels or envelopesTo print on transparencies To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP PhotosmartClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresTo view and select photos View and select photosTouch Print Preview Print your photosTo print your photos To create special projects Create special projects from your photosShare photos using HP Photosmart Software To share photos from a memory card or storage device Save photos to your computerTouch Save to Computer To save photosTo crop a photo Edit photos using the control panelZoom and pan to crop a photo To rotate a photo Rotate a photoTo preview your cropped photo To print your cropped photoPrint a frame around your photo Adjust the brightness of your photosTo change the color effects Apply special color effects to your photosTo print a frame around your photo Touch Add Frame Select Creative Frame screen appearsTo remove red-eye from photos Remove red-eyeTouch Color Effect Touch Photo Fix Automatically enhance your photosTo turn off automatic photo enhancement Touch Self-Test Report Print reports and formsPrint a self-test report To print a self-test reportTouch Printable School Papers Print formsTo print forms from the control panel Touch Display Ink Gauge Maintain the HP PhotosmartCheck the estimated ink levels To check the ink levels from the control panelPrinter Toolbox appears Click the Estimated Ink Level tab Work with ink cartridgesReplace the ink cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the ink cartridges Maintain the HP Photosmart To align the printer from the HP Photosmart Software Align the printerTo align the printer from the control panel Touch Align PrinterClean the ink cartridge contacts Clean the print headTo clean the ink cartridge contacts Remove ink from your skin and clothing Clean the HP PhotosmartTo clean the touch screen To enable the Standby/Off state Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To clean the exterior of the HP PhotosmartHP Photosmart To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Communication problems over a USB connection TroubleshootingTroubleshooting tips Information on ink cartridges and the print head To clear a paper jam from the rear door Information on paperClear paper jams To clear a paper jam from the top door View the Readme file Hardware setup troubleshootingTroubleshooting common setup issues HP Photosmart will not turn on SolutionHardware setup troubleshooting 103 Wrong measurements are showing in menus on the display Display shows the wrong languageMinimum system checks screen appears Software installation troubleshootingTo start the installation from a Windows computer To retry the USB connection Received a message that an unknown error has occurredRed X appears on the USB connect prompt Registration screen does not appear Uninstall and reinstall the softwareTo uninstall from a Windows computer, method Missing HP Photosmart Software To install the HP Photosmart SoftwareComputer is unable to discover the HP Photosmart Wired network setup troubleshootingTo see if you have an active network connection To check your LAN card Windows 2000 and XPClick Device Manager To check your LAN card Windows VistaTo make sure your network connection is active Printer not Found screen appears during installationPrint quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedChange the print speed or quality on Colors run into each other on the printoutLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyEnvelopes print incorrectly Print troubleshootingPrintouts are slanted or skewed Paper is not picked up from the input trayHP Photosmart is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP Photosmart prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 123 Margins are not printing as expected To check your margin settingsPages in my document came out in the wrong order To preview the print layout Solution To check your margin settingsText or graphics are cut off at the edge Blank page came out while printing Memory card and front USB port troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure File name appears as meaningless text Remove memory card or storage deviceSave failure No memory cardDevice messages ErrorsFirmware revision mismatch Mechanism errorPhoto tray problem Photo tray cannot disengage Error reading or writing the fileFile messages Photo tray cannot engageFile format not supported Photos not foundFile not found No video fileFile corrupted General user messagesInvalid file name Supported file types for the HP PhotosmartOut of disk space Memory card errorCard access error DisconnectedCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedInk is drying Paper messagesCannot load paper from input tray Wrong paper width Out of paperPaper jam, misfeed or blocked carriage Paper mismatchCommunication test failed Power and connection messagesTwo-way communication lost HP Photosmart not foundImproper shutdown Ink cartridge messages Incorrect ink cartridges Calibration errorCannot print Ink delivery failure Ink cartridge problemInk cartridges are empty Ink expiration near Ink supply errorInk cartridges are expired Original HP ink depleted Print head assembly is stalledNon-HP ink Alignment failed To clear the print head assemblyPrint head failure Replace ink cartridges soon Scheduled maintenanceWrong ink cartridges installed Replace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP Photosmart Technical information SpecificationsPlastics Material safety data sheetsPaper use Energy Star notice Battery disposal in the NetherlandsRecycling program HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart D7200 series declaration of conformityIndex Symbols/Numerics166 167 168