Troubleshooting
Chapter 12
Invalid file name
Cause: The file name you entered is invalid.
Solution: Make sure that you are not using any invalid symbols in the file name.
NOTE: Although the file name might look correct, it could still include invalid characters. Overwrite the existing file name with a new name.
Supported file types for the HP Photosmart
The HP Photosmart software recognizes the following file formats: BMP, DCX, FPX, GIF, JPG, PCD, PCX, and TIF.
File corrupted
Cause: Some of the files on the inserted memory card or attached storage device are damaged.
Solution: Reinsert the memory card or storage device in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort.
Cause: The file system is corrupted.
Solution: Check the display for an error message telling you that the images on the memory card or storage device are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital camera.
CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to a computer, try printing the photos from the computer. Otherwise, you will need to retake any photos you might have lost.
General user messages
The following is a list of messages related to common user errors:
•Memory card error
•Disconnected
•Out of disk space
•Card access error
•Use only one card at a time
•Card is inserted incorrectly
•Card is not fully inserted
•Card is damaged
136 Troubleshooting
