Troubleshooting
Chapter 12
Cause: You might be using the printer in an extremely high- or
Solution: Load one sheet of photo paper at a time.
Photo tray cannot engage
Cause: The photo tray might not be pushed all the way in.
Solution: Lift the output tray, then push the photo tray all the way in. Push the output tray all the way down.
Photo tray cannot disengage
Cause: The output tray might not be lowered all the way.
Solution: Push the output tray all the way down.
File messages
The following is a list of
•Error reading or writing the file
•Unreadable files. NN files could not be read
•Photos not found
•File not found
•No video file
•File format not supported
•Invalid file name
•Supported file types for the HP Photosmart
•File corrupted
Error reading or writing the file
Cause: The HP Photosmart software could not open or save the file.
Solution: Check to see if you typed the correct folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card or attached storage device are damaged.
Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you already transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged. If these solutions do not work, retake the photos with your digital camera as a last resort.
134 Troubleshooting
