Missing HP Photosmart Software | HP D7200 guide

Troubleshooting

Chapter 12

1.On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel).

2.Double-clickAdd/Remove Programs (or click Uninstall a program).

3.Select HP Photosmart Printer Driver Software, and then click Change/Remove. Follow the onscreen instructions.

4.Disconnect the HP Photosmart from your computer.

5.Restart your computer.

NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

To uninstall from a Windows computer, method 3

NOTE: Use this method if Uninstall is not available in the Windows Start menu.

1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.Disconnect the HP Photosmart from your computer.

3.Select Uninstall and follow the onscreen directions.

4.Restart your computer.

NOTE: It is important that you disconnect the HP Photosmart before restarting your computer. Do not connect the HP Photosmart to your computer until after you have reinstalled the software.

5.Start the Setup program for the HP Photosmart again.

6.Select Install.

7.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

Missing HP Photosmart Software

Cause: The HP Photosmart Software is not installed.

Solution: Install the HP Photosmart Software that came with the HP Photosmart. If it is installed, restart your computer.

To install the HP Photosmart Software

1.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

2.When prompted, click Install More Software to install the HP Photosmart Software.

3.Follow the onscreen instructions and the instructions provided in the Setup Guide that came with the HP Photosmart.

108 Troubleshooting

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HP D7200 manual Missing HP Photosmart Software, To install the HP Photosmart Software

Contents

HP Photosmart D7200 series Contents HP warranty and support TroubleshootingTechnical information HP Photosmart D7200 series Help Help HP Photosmart at a glance HP Photosmart overview Control panel overview Control panel features Display sleep state Display icons Menu overview Setup MenuPhotosmart Express Menu To enter text using the visual keyboard Enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Find more information Setup Guide Find more information Set your preferences Finish setting up the HP PhotosmartSet your language and country/region To set the language Enable faster browsing of photos Adjust the volume Restore the factory defaults Set the paper tray for printing from a Bluetooth devicePlay a slideshow on the display Supported connection types Computer connection informationTo turn tips slideshow on or off Find the device name and address Connect using EthernetTo find out the device address of the HP Photosmart Touch Device Address Use a passkey to authenticate Bluetooth devices Set Bluetooth security for the HP PhotosmartTo change the device name of the HP Photosmart Touch Device Name Set the HP Photosmart to be invisible to Bluetooth devices To set the HP Photosmart to require passkey authenticationReset Bluetooth settings on the HP Photosmart Touch Security Level Touch Reset Bluetooth To reset the Bluetooth settingsUse a Bluetooth connection to print from your computer To install and print using the Widcomm stack To install and print using the Microsoft stackUse printer sharing Click View devices in range Connect to a network To enable printer sharing on a Windows computer What you need for a wired network Wired network setup To connect the HP Photosmart to the network Connect the HP Photosmart to the network To install the Windows HP Photosmart software Install the software for a network connectionConnect to additional computers on a network To change a USB connection to a wired Ethernet connection Manage your network settingsChange basic network settings from the control panel View and print network settings Touch View Network Settings Menu To view and print the network settingsRestore network defaults To restore network defaults Automatic Full Half Change IP settings Touch Advanced Setup Touch Set Link SpeedTo change IP settings Touch Advanced Setup Touch IP Settings To access the Embedded Web Server Access the Embedded Web ServerUse the Embedded Web Server To use the Embedded Web Server to modify network settings Use the Embedded Web Server to modify network settingsNetwork configuration page definitions Wired 802.3 network settings General network settings Finish setup Network glossary Bluetooth settings DNS-SD WEP Finish setup How do I? How do Choose papers for printing Load paperRecommended papers for printing HP Premium Plus Photo Paper HP Premium Inkjet Paper HP Advanced Photo Paper or HP Photo PaperHP Bright White Inkjet Paper HP All-in-One Paper or HP Printing Paper Papers to avoid Load paperHP Premium Presentation Paper HP CD/DVD Tattoos To load full-size paper Load full-size paper Load paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paper To load index cards in the photo tray Load index cards To load envelopes Load envelopes Inkjet labels Load other types of paper HP CD/DVD Tattoo labels Avoid paper jams Print from a software application Print from your computerTo print from a software application Change the print settings for the current job Make the HP Photosmart the default printerSet the paper size To set the paper size Set the paper type for printing View the print resolutionTo set the paper type for printing Change the print speed or quality To view the print resolutionChange the page orientation To select a print speed or quality Change the saturation, brightness, or color tone Scale the document sizePreview your print job To change the default print settings Change the default print settingsPrinting shortcuts Select the Show Preview Before Printing check box Delete printing shortcuts Create printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Print a borderless image Perform special print jobsTo print a borderless image To print a photo on photo paper Print a photo on photo paperOff applies no HP Real Life technologies to the image To print in Maximum dpi mode Print using Maximum dpiPrint custom CD/DVD labels To print a CD/DVD tattoo To print on both sides Print on both sides To print a multiple-page document as a booklet Print a multiple-page document as a booklet 11 9 Print a multiple-page document in reverse order Print multiple pages on a single sheetTo print multiple pages on a single sheet Print on transparencies Reverse an image for iron-on transfersTo print a multiple-page document in reverse order To reverse an image for iron-on transfers To print on transparencies Print a group of addresses on labels or envelopesTo print a group of addresses on labels or envelopes Print a poster Expand Document Options, and then expand Printer FeaturesPrint a Web To print a poster To print a Web Stop a print jobTo stop a print job from the HP Photosmart To stop a print job from the computer Windows 2000 users Click Printers To stop a print job from the computer Windows Vista users Print Photos Use the photo features To view and select photos View and select photos Touch Print Preview Print your photos To print your photos To create special projects Create special projects from your photos Share photos using HP Photosmart Software To share photos from a memory card or storage device Save photos to your computer Touch Save to Computer To save photos Zoom and pan to crop a photo Edit photos using the control panelTo crop a photo To preview your cropped photo Rotate a photoTo print your cropped photo To rotate a photo Print a frame around your photo Adjust the brightness of your photos To print a frame around your photo Apply special color effects to your photosTouch Add Frame Select Creative Frame screen appears To change the color effects Touch Color Effect Remove red-eyeTo remove red-eye from photos To turn off automatic photo enhancement Automatically enhance your photosTouch Photo Fix Print a self-test report Print reports and formsTo print a self-test report Touch Self-Test Report To print forms from the control panel Print formsTouch Printable School Papers Check the estimated ink levels Maintain the HP PhotosmartTo check the ink levels from the control panel Touch Display Ink Gauge Replace the ink cartridges Work with ink cartridgesTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Maintain the HP Photosmart To align the printer from the control panel Align the printerTouch Align Printer To align the printer from the HP Photosmart Software Clean the ink cartridge contacts Clean the print head To clean the ink cartridge contacts To clean the touch screen Clean the HP PhotosmartRemove ink from your skin and clothing Reduce energy consumption when the HP Photosmart is off Self-maintenance soundsTo clean the exterior of the HP Photosmart To enable the Standby/Off state HP Photosmart To order ink cartridges from your desktop Shop for ink supplies Shop for ink supplies Troubleshooting tips TroubleshootingCommunication problems over a USB connection Information on ink cartridges and the print head Clear paper jams Information on paperTo clear a paper jam from the rear door To clear a paper jam from the top door Troubleshooting common setup issues Hardware setup troubleshootingView the Readme file HP Photosmart will not turn on Solution Hardware setup troubleshooting 103 Wrong measurements are showing in menus on the display Display shows the wrong language To start the installation from a Windows computer Software installation troubleshootingMinimum system checks screen appears Red X appears on the USB connect prompt Received a message that an unknown error has occurredTo retry the USB connection To uninstall from a Windows computer, method Uninstall and reinstall the softwareRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart Software Computer is unable to discover the HP Photosmart Wired network setup troubleshooting Click Device Manager To check your LAN card Windows 2000 and XPTo check your LAN card Windows Vista To see if you have an active network connection To make sure your network connection is active Printer not Found screen appears during installation Print quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearing Printout has a horizontal band of distortion near the bottom Text edges are jagged Change the print speed or quality on Colors run into each other on the printout Load full-size paper on Printouts have horizontal streaks or lines Printouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzy Printouts are slanted or skewed Print troubleshootingPaper is not picked up from the input tray Envelopes print incorrectly HP Photosmart is not responding Borderless printing produces unexpected results Communication problems over a USB connection on Nothing happens when I try to print Click SettingsTo check the printer driver status HP Photosmart prints meaningless characters Print troubleshooting 123 Pages in my document came out in the wrong order To check your margin settingsMargins are not printing as expected Text or graphics are cut off at the edge Solution To check your margin settingsTo preview the print layout Blank page came out while printing Memory card and front USB port troubleshooting My memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure Save failure Remove memory card or storage deviceNo memory card File name appears as meaningless text Device messages Errors Photo tray problem Mechanism errorFirmware revision mismatch File messages Error reading or writing the filePhoto tray cannot engage Photo tray cannot disengage File not found Photos not foundNo video file File format not supported Invalid file name General user messagesSupported file types for the HP Photosmart File corrupted Card access error Memory card errorDisconnected Out of disk space Card is inserted incorrectly Use only one card at a timeCard is not fully inserted Card is damaged Cannot load paper from input tray Paper messagesInk is drying Paper jam, misfeed or blocked carriage Out of paperPaper mismatch Wrong paper width Communication test failed Power and connection messages Improper shutdown HP Photosmart not foundTwo-way communication lost Ink cartridge messages Cannot print Calibration errorIncorrect ink cartridges Ink cartridges are empty Ink cartridge problemInk delivery failure Ink cartridges are expired Ink supply errorInk expiration near Non-HP ink Print head assembly is stalledOriginal HP ink depleted Print head failure To clear the print head assemblyAlignment failed Wrong ink cartridges installed Scheduled maintenanceReplace ink cartridges soon Replace the ink cartridges on Warranty HP warranty and support Support process After the phone support period Phone support period Placing a call HP Korea customer support Remove the control panel faceplate Secure the ink system Pack the HP Photosmart Technical information Specifications Paper use Material safety data sheetsPlastics Recycling program Battery disposal in the NetherlandsHP inkjet supplies recycling program Energy Star notice Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory notices Vcci Class B compliance statement for users in Japan FCC statement Noise emission statement for Germany Declaration of Conformity HP Photosmart D7200 series declaration of conformity Index Symbols/Numerics 166 167 168