Manuals / HP / Computer Equipment / Printer

HP D7200 manual Troubleshooting, HP warranty and support, Technical information

Models: D7200

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Contents

Clean the HP Photosmart	92
Self-maintenance sounds	93
Reduce energy consumption when the HP Photosmart is off	93
Turn off the HP Photosmart	93
11 Shop for ink supplies	95
12 Troubleshooting
Troubleshooting tips	97
Hardware setup troubleshooting	101
Software installation troubleshooting	105
Wired network setup troubleshooting	109
Print quality troubleshooting	112
Print troubleshooting	119
Memory card and front USB port troubleshooting	126
Errors	132
13 HP warranty and support
Warranty	151
Ink cartridge warranty information	151
Support process	152
Before you call HP support	152
HP support by phone	152
Additional warranty options	153
HP Quick Exchange Service (Japan)	154
HP Korea customer support	154
Prepare the HP Photosmart for shipment	155
Pack the HP Photosmart	156
14 Technical information
Specifications	157
Environmental product stewardship program	158
Regulatory notices	161
Index	165

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HP D7200 manual Troubleshooting, HP warranty and support, Technical information

Contents

HP Photosmart D7200 series Contents Troubleshooting HP warranty and supportTechnical information HP Photosmart D7200 series Help Help HP Photosmart at a glance HP Photosmart overviewControl panel overview Control panel featuresDisplay sleep state Display iconsSetup Menu Menu overviewPhotosmart Express Menu Enter text using the visual keyboard To enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Find more information Setup GuideFind more information To set the language Finish setting up the HP PhotosmartSet your preferences Set your language and country/regionEnable faster browsing of photos Adjust the volumeSet the paper tray for printing from a Bluetooth device Restore the factory defaultsPlay a slideshow on the display Computer connection information Supported connection typesTo turn tips slideshow on or off Touch Device Address Connect using EthernetFind the device name and address To find out the device address of the HP PhotosmartTouch Device Name Set Bluetooth security for the HP PhotosmartUse a passkey to authenticate Bluetooth devices To change the device name of the HP PhotosmartTouch Security Level To set the HP Photosmart to require passkey authenticationSet the HP Photosmart to be invisible to Bluetooth devices Reset Bluetooth settings on the HP PhotosmartTo reset the Bluetooth settings Touch Reset BluetoothUse a Bluetooth connection to print from your computer Click View devices in range To install and print using the Microsoft stackTo install and print using the Widcomm stack Use printer sharingConnect to a network To enable printer sharing on a Windows computerWhat you need for a wired network Wired network setupTo connect the HP Photosmart to the network Connect the HP Photosmart to the networkInstall the software for a network connection To install the Windows HP Photosmart softwareConnect to additional computers on a network View and print network settings Manage your network settingsTo change a USB connection to a wired Ethernet connection Change basic network settings from the control panelTo restore network defaults To view and print the network settingsTouch View Network Settings Menu Restore network defaultsTouch Advanced Setup Touch IP Settings Touch Advanced Setup Touch Set Link SpeedAutomatic Full Half Change IP settings To change IP settingsAccess the Embedded Web Server To access the Embedded Web ServerUse the Embedded Web Server Use the Embedded Web Server to modify network settings To use the Embedded Web Server to modify network settingsNetwork configuration page definitions Wired 802.3 network settings General network settingsFinish setup Network glossary Bluetooth settingsDNS-SD WEP Finish setup How do I? How do HP Premium Plus Photo Paper Load paperChoose papers for printing Recommended papers for printingHP All-in-One Paper or HP Printing Paper HP Advanced Photo Paper or HP Photo PaperHP Premium Inkjet Paper HP Bright White Inkjet PaperHP CD/DVD Tattoos Load paperPapers to avoid HP Premium Presentation PaperTo load full-size paper Load full-size paperLoad paper To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Load 10 x 15 cm 4 x 6 inch photo paperTo load index cards in the photo tray Load index cardsTo load envelopes Load envelopesInkjet labels Load other types of paperHP CD/DVD Tattoo labels Avoid paper jamsPrint from your computer Print from a software applicationTo print from a software application To set the paper size Make the HP Photosmart the default printerChange the print settings for the current job Set the paper sizeView the print resolution Set the paper type for printingTo set the paper type for printing To select a print speed or quality To view the print resolutionChange the print speed or quality Change the page orientationScale the document size Change the saturation, brightness, or color tonePreview your print job Select the Show Preview Before Printing check box Change the default print settingsTo change the default print settings Printing shortcutsClick the Printing Shortcuts tab Create printing shortcutsDelete printing shortcuts To create a printing shortcutPerform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paperOff applies no HP Real Life technologies to the image To print a CD/DVD tattoo Print using Maximum dpiTo print in Maximum dpi mode Print custom CD/DVD labelsTo print on both sides Print on both sidesTo print a multiple-page document as a booklet Print a multiple-page document as a booklet11 9 Print multiple pages on a single sheet Print a multiple-page document in reverse orderTo print multiple pages on a single sheet To reverse an image for iron-on transfers Reverse an image for iron-on transfersPrint on transparencies To print a multiple-page document in reverse orderPrint a group of addresses on labels or envelopes To print on transparenciesTo print a group of addresses on labels or envelopes To print a poster Expand Document Options, and then expand Printer FeaturesPrint a poster Print a WebTo stop a print job from the computer Windows 2000 users Stop a print jobTo print a Web To stop a print job from the HP PhotosmartClick Printers To stop a print job from the computer Windows Vista usersPrint Photos Use the photo featuresTo view and select photos View and select photosTouch Print Preview Print your photosTo print your photos To create special projects Create special projects from your photosShare photos using HP Photosmart Software To share photos from a memory card or storage device Save photos to your computerTouch Save to Computer To save photosEdit photos using the control panel Zoom and pan to crop a photoTo crop a photo To rotate a photo Rotate a photoTo preview your cropped photo To print your cropped photoPrint a frame around your photo Adjust the brightness of your photosTo change the color effects Apply special color effects to your photosTo print a frame around your photo Touch Add Frame Select Creative Frame screen appearsRemove red-eye Touch Color EffectTo remove red-eye from photos Automatically enhance your photos To turn off automatic photo enhancementTouch Photo Fix Touch Self-Test Report Print reports and formsPrint a self-test report To print a self-test reportPrint forms To print forms from the control panelTouch Printable School Papers Touch Display Ink Gauge Maintain the HP PhotosmartCheck the estimated ink levels To check the ink levels from the control panelPrinter Toolbox appears Click the Estimated Ink Level tab Work with ink cartridgesReplace the ink cartridges To check the ink levels from the HP Photosmart SoftwareTo replace the ink cartridges Maintain the HP Photosmart To align the printer from the HP Photosmart Software Align the printerTo align the printer from the control panel Touch Align PrinterClean the ink cartridge contacts Clean the print headTo clean the ink cartridge contacts Clean the HP Photosmart To clean the touch screenRemove ink from your skin and clothing To enable the Standby/Off state Self-maintenance soundsReduce energy consumption when the HP Photosmart is off To clean the exterior of the HP PhotosmartHP Photosmart To order ink cartridges from your desktop Shop for ink suppliesShop for ink supplies Troubleshooting Troubleshooting tipsCommunication problems over a USB connection Information on ink cartridges and the print head Information on paper Clear paper jamsTo clear a paper jam from the rear door To clear a paper jam from the top door Hardware setup troubleshooting Troubleshooting common setup issuesView the Readme file HP Photosmart will not turn on SolutionHardware setup troubleshooting 103 Wrong measurements are showing in menus on the display Display shows the wrong languageSoftware installation troubleshooting To start the installation from a Windows computerMinimum system checks screen appears Received a message that an unknown error has occurred Red X appears on the USB connect promptTo retry the USB connection Uninstall and reinstall the software To uninstall from a Windows computer, methodRegistration screen does not appear Missing HP Photosmart Software To install the HP Photosmart SoftwareComputer is unable to discover the HP Photosmart Wired network setup troubleshootingTo see if you have an active network connection To check your LAN card Windows 2000 and XPClick Device Manager To check your LAN card Windows VistaTo make sure your network connection is active Printer not Found screen appears during installationPrint quality troubleshooting Ink is not filling the text or graphics completely Ink is bleeding or smearingPrintout has a horizontal band of distortion near the bottom Text edges are jaggedChange the print speed or quality on Colors run into each other on the printoutLoad full-size paper on Printouts have horizontal streaks or linesPrintouts are faded or have dull colors Printouts have vertical streaks Printouts seem blurry or fuzzyEnvelopes print incorrectly Print troubleshootingPrintouts are slanted or skewed Paper is not picked up from the input trayHP Photosmart is not responding Borderless printing produces unexpected resultsCommunication problems over a USB connection on HP Photosmart prints meaningless characters Click SettingsNothing happens when I try to print To check the printer driver statusPrint troubleshooting 123 To check your margin settings Pages in my document came out in the wrong orderMargins are not printing as expected Solution To check your margin settings Text or graphics are cut off at the edgeTo preview the print layout Blank page came out while printing Memory card and front USB port troubleshootingMy memory card no longer works in my digital camera Photo light next to the memory card slots is blinking Memory card or storage device is not available Backup failure File name appears as meaningless text Remove memory card or storage deviceSave failure No memory cardDevice messages ErrorsMechanism error Photo tray problemFirmware revision mismatch Photo tray cannot disengage Error reading or writing the fileFile messages Photo tray cannot engageFile format not supported Photos not foundFile not found No video fileFile corrupted General user messagesInvalid file name Supported file types for the HP PhotosmartOut of disk space Memory card errorCard access error DisconnectedCard is damaged Use only one card at a timeCard is inserted incorrectly Card is not fully insertedPaper messages Cannot load paper from input trayInk is drying Wrong paper width Out of paperPaper jam, misfeed or blocked carriage Paper mismatchCommunication test failed Power and connection messagesHP Photosmart not found Improper shutdownTwo-way communication lost Ink cartridge messages Calibration error Cannot printIncorrect ink cartridges Ink cartridge problem Ink cartridges are emptyInk delivery failure Ink supply error Ink cartridges are expiredInk expiration near Print head assembly is stalled Non-HP inkOriginal HP ink depleted To clear the print head assembly Print head failureAlignment failed Scheduled maintenance Wrong ink cartridges installedReplace ink cartridges soon Replace the ink cartridges on Warranty HP warranty and supportSupport process After the phone support period Phone support period Placing a callHP Korea customer support Remove the control panel faceplate Secure the ink systemPack the HP Photosmart Technical information SpecificationsMaterial safety data sheets Paper usePlastics Energy Star notice Battery disposal in the NetherlandsRecycling program HP inkjet supplies recycling programΑπόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory model identification number Regulatory noticesVcci Class B compliance statement for users in Japan FCC statementNoise emission statement for Germany Declaration of Conformity HP Photosmart D7200 series declaration of conformityIndex Symbols/Numerics166 167 168

12 Troubleshooting

13 HP warranty and support

14 Technical information