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Xerox 3460 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?

Models: 3460

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Troubleshooting

In addition to the troubleshooting information contained in this section, please see the Readme file on your installation disc. The Readme file contains additional information that may help you diagnose problems with the scanner.

If you try the troubleshooting procedures described in this section and in the Readme file, and the scanner still has problems, visit our web site at www.xeroxscanners.com for additional technical information.

Problem: The scanner won’t scan. What’s wrong?

Check for one of these possible causes:

•Are the cables loose or not plugged in securely? Inspect the cable connections. Make sure the cables are plugged in securely.

•Is the scanner’s status light on? Turn on the scanner’s power. If the status light doesn’t come on, plug the power supply into another electrical outlet.

•Did you restart the computer after installing the software? If you didn’t restart the computer, it may not have loaded all of the software files. Try restarting your computer.

•Did you plug the scanner into a USB hub? If you’re using a USB hub to connect the scanner, the hub must have its own power supply. If the hub does not have its own power supply, plug the scanner into a USB port on the computer.

•Did you select another TWAIN source for acquiring images? If you use multiple TWAIN devices with your computer, you may have selected another source for images. Start the PaperPort software and click the Scan icon, then make sure Xerox DocuMate 3460 is selected as the scanner.

Problem: The installation will not complete successfully. If installation finishes, the scanner’s One Touch 4 options do not seem to work properly.

A likely cause is that some driver programs are already installed on your computer for another scanner. Or you previously had another Visioneer scanner and that driver program is still on your computer. They are interfering with the installation and One Touch options, and you need to remove those other drivers and re-install your Xerox DocuMate 3460 scanner. Please see the documentation that you received with the other scanner for the steps to remove its driver programs.

Problem: My computer keeps giving me out of hard drive space error messages.

The minimum requirement of 350MB free hard drive space is for the installation of the software and basic, low resolution, scanning. High resolution scans result in files that can be over 1 gigabyte in size. Free up some space on your hard drive for the software to be able to save the scanned images.

Problem: With AutoCrop to Original selected, sometimes I get blank pages, or pages with lines.

The pages were probably scanned in crooked, or skewed. To use AutoCrop to Original, the pages must be scanned in straight. Adjust the paper guides on the scanner so pages feed in straight.

Xerox DocuMate 3460

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User’s Guide

 

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Xerox 3460 manual Troubleshooting, Problem The scanner won’t scan. What’s wrong?
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3460 specifications

The Xerox 3460 is a multifunction printer designed to streamline office tasks and provide high-quality output, making it a robust choice for small to medium-sized businesses. This device is renowned for its efficiency, reliability, and versatility, boasting features that cater to diverse printing needs.

One of the main features of the Xerox 3460 is its advanced printing capabilities. It utilizes solid ink technology, which results in vibrant and accurate color reproduction. This technology not only produces stunning prints but also minimizes waste, as the ink sticks are designed to generate less packaging and reduce environmental impact. The Xerox 3460 delivers fast print speeds of up to 36 pages per minute for black and white documents and 30 pages per minute for color, enabling users to manage high-volume printing tasks with ease.

The device supports various media types and sizes, including envelopes, labels, and cardstock, making it adaptable for different printing needs. It features automatic duplex printing, which allows for double-sided printing without the need to manually flip the pages, saving time and paper. The printing resolution reaches up to 1200 x 1200 dpi, ensuring crisp text and vibrant images, which is ideal for both professional documents and marketing materials.

In addition to its printing capabilities, the Xerox 3460 is equipped with robust scanning and copying features. The flatbed scanner allows for scanning and copying documents of various sizes, while the automatic document feeder (ADF) enhances efficiency by allowing users to scan multiple pages quickly. The resolution for scanning can reach up to 600 x 600 dpi, providing clear and detailed digital copies.

Connectivity options for the Xerox 3460 include USB, Ethernet, and wireless capabilities, making it easy to integrate the printer within existing office networks. Users can also take advantage of mobile printing options through popular services such as Apple AirPrint and Google Cloud Print, enabling seamless printing from smartphones and tablets.

The Xerox 3460's user-friendly interface, with an intuitive control panel and LCD display, ensures that users can perform tasks efficiently and without confusion. Additionally, the print management software provided with the device allows for easy monitoring of print jobs, resource usage, and administrative control, enhancing overall productivity.

Overall, the Xerox 3460 is a well-rounded multifunction printer that combines high-quality printing, efficient scanning and copying, and versatile connectivity options, making it an optimal choice for teams seeking to improve their workflow and productivity.