Basic Troubleshooting
4 Basic Troubleshooting
Paper Size Error or Paper Jam
If a paper size error or paper jam occurs during a reception or copying operation, the message "Reload XX paper" or "Paper jam XX" is displayed. If this occurs, follow the procedure below.
Paper Size Error:
Insert paper of the size indicated by the "XX" into the paper tray, or change the setting to select the paper size currently in the paper tray.
Code | Paper size |
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LT | Letter paper |
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LG | Legal paper |
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A4 | A4 paper |
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Paper Jam:
The code number "XX" indicates the location of the paper jam as shown in the table below.
Code | Location |
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10 | In the Paper Tray or Bypass Tray |
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20 | In the Optional Paper Tray |
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80 | At the paper feed area |
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90 | At the paper exit area |
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If a paper jam occurs during a reception, the received documents are automatically stored in memory. Once the paper jam is corrected, the machine automatically prints the contents that were in memory.
See Chapter 3, “Loading Documents” for document specifications and recommendations which can help avoid paper jams.
Note: The power can be left ON when clearing a paper jam.
WorkCentre Pro 555, 575 |
