The paper does not stack neatly in the paper output shelf
Cause | Suggested Solution |
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There is not enough clearance above the paper output shelf.
Place a sheet of paper in the paper output shelf. Check the clearance above the top of the sheet; there should be two inches of clearance.
The star wheel assembly bar is disengaged.
Open the printer cover. Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position.
The star wheels are out of position in the star wheel assembly.
Open the printer cover. Lift the star wheel bar by grasping each end of the bar and rotating it toward the back of the printer. Make sure the small wheels in the star wheel assembly are not pushed all the way inside the rectangular slots and are able to rotate freely. Then reinstall the star wheel bar and close the printer cover.
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