Yamaha CXA5000BL manual Audio

Problem	Cause	Remedy
	The remote control is set to control the unit.	Press SOURCE/RECEIVER to set the remote control to control external devices
External devices cannot be controlled using the		(the key lights up in green).
remote control.	The corresponding remote control code is not set properly.	Set the remote control code again (p.128). Even if the remote control code is
		registered properly, some products may not respond to the remote control.
The MHL-compatible mobile device cannot be	A remote control code for another playback device is assigned to	Reset the remote control code registered to V-AUX (p.134).
	V-AUX.
controlled using the remote control.
	The mobile device or its application is not externally controllable.	Directly operate the mobile device itself.
	The batteries of the remote control of the unit and/or the external	Replace with new batteries.
	device are weak.
	The distance between the two remote controls is not appropriate.	Place the remote controls at a proper distance (p.130).
The remote control does not learn new functions.
	The signal coding or modulation of the other remote control is not	Learning is impossible in this case.
	compatible with the remote control.
	Memory capacity is full.	Clear unnecessary assignments to free some memory space for new functions
		(p.135).

Audio

Problem	Cause	Remedy
	Another input source is selected.	Select an appropriate input source with the input selection keys.
No sound.	Signals that the unit cannot reproduce are being input.	Some digital audio formats cannot be played back on the unit. To check the audio
		format of the input signal, use “Audio Signal” in the “Information” menu (p.123).
	The cable connecting the unit and playback device is defective.	If there is no problem with the connection, replace with another cable.
The volume cannot be increased.	The maximum volume is set.	Use “Max Volume” in the “Setup” menu to adjust the maximum volume (p.110).
	A device connected to the output jacks of the unit is not turned on.	Turn on all devices connected to the output jacks of the unit.
	The playback source does not contain a signal for the channel.	To check it, use “Audio Signal” in the “Information” menu (p.123).
	The currently selected sound program/decoder does not use the	To check it, use “Test Tone” in the “Setup” menu (p.109).
	speaker.
	Audio output of the speaker is disabled.	Perform “Auto Setup” (p.41) or use “Configuration” in the “Setup” menu to change
		the speaker settings (p.106).
No sound is coming from a specific speaker.
	The volume of the speaker is set too low.	Perform “Auto Setup” (p.41) or use “Level” in the “Setup” menu to adjust the
		speaker volume (p.108).
	The speaker cable connecting the power amplifier and the speaker	If there is no problem with the connection, replace with another speaker cable.
	is defective.
	The speaker is malfunctioning.	To check it, replace with another speaker. If the problem persists, the power
		amplifier may be malfunctioning.
No sound is coming from the surround back	The extended surround is disabled.	Use “Extended Surround” in the “Option” menu to select a decoder to be used
speaker.		(p.92).

APPENDIX ➤ Troubleshooting En 139