Video

Problem

Cause

Remedy

 

Another input source is selected on the unit.

Select an appropriate input source with the input selection keys.

 

 

 

 

Another input source is selected on the TV.

Switch the TV input to display the video from the unit.

No video.

 

 

The video signal output from the unit is not supported by the TV.

Set “MONITOR CHECK” in the “ADVANCED SETUP” menu to “YES” (p.126).

 

 

 

 

 

The cable connecting the unit and TV (or playback device) is

If there is no problem with the connection, replace with another cable.

 

defective.

 

 

 

 

 

 

 

To check the information about the current video signal (resolution), use “Video

 

The input video signal (resolution) is not supported by the unit.

Signal” in the “Information” menu (p.123). For information about video signals

 

 

supported by the unit, see “HDMI signal compatibility” (p.151).

No video from the playback device (connected to

 

 

The TV does not support HDCP (High-bandwidth Digital Content

Refer to the instruction manuals for the TV and check the TV’s specifications.

the unit with HDMI).

Protection).

 

 

 

 

 

 

The number of devices connected to the HDMI OUT jack is over

Disconnect some of the HDMI devices.

 

the limit.

 

 

 

 

 

The menu of the unit is not displayed on the TV.

Another input source is selected on the TV.

Switch the TV input to display the video from the unit.

 

 

 

 

(If you are using 2 TVs in the main zone)

Select “HDMI OUT 1” or “HDMI OUT 2” to output the signals only to the TV you

 

Another TV is turned off when “HDMI OUT 1+2” is selected.

are using (p.52).

The video is interrupted.

 

 

(If the HDMI OUT 2 jack is assigned to Zone2 or Zone4)

For details, see “Connecting an HDMI-compatible device to play back

 

 

HDMI audio output may be interrupted during some zone

 

videos/audio” (p.85).

 

operations due to internal circuitry switching.

 

 

 

 

 

APPENDIX Troubleshooting

En 141