Yamaha CXA5000BL USB and network

USB and network

Problem	Cause	Remedy
The unit does not detect the USB device.	The USB device is not connected to the USB jack securely.	Turn off the unit, reconnect your USB device, and turn the unit on again.
	The file system of the USB device is not FAT16 or FAT32.	Use a USB device with FAT16 or FAT32 format.
Folders and files in the USB device cannot be	The data in the USB device is protected by the encryption.	Use a USB device without an encryption function.
viewed.
The files in the USB device cannot be played back		If the unit detects a series of unsupported files (such as images and hidden files)
	Files not supported by the unit exist in the selected folder.	during playback, playback stops automatically. Do not store the unsupported files
continuously.
		in the playback folder.
		Enable the DHCP server function on your router and set “DHCP” in the “Setup”
The network feature does not function.	The network parameters (IP address) have not been obtained	menu to “On” on the unit (p.115). If you want to configure the network parameters
	properly.	manually, check that you are using an IP address which is not used by other
		network devices in your network (p.115).
	The media sharing setting is not correct.	Configure the sharing setting and select the unit as a device to which music
		contents are shared (p.75).
	Some security software installed on your PC is blocking the access	Check the settings of security software installed on your PC.
	of the unit to your PC.
The unit does not detect the PC.
	The unit and PC are not in the same network.	Check the network connections and your router settings, and then connect the
		unit and the PC to the same network.
	The MAC address filter is enabled on the unit.	In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or
		specify the MAC address of your PC to allow it to access to the unit (p.115).
The files in the PC cannot be viewed or played		Use the file format supported by both the unit and the media server. For
	The files are not supported by the unit or the media server.	information about the file formats supported by the unit, see “Playing back music
back.
		stored on media servers (PCs/NAS)” (p.75).
The files in the PC cannot be played back		If the unit detects a series of unsupported files (such as images and hidden files)
	Files not supported by the unit exist in the selected folder.	during playback, playback stops automatically. Do not store the unsupported files
continuously.
		in the playback folder.
	The selected Internet radio station is currently not available.	There may be a network problem at the radio station, or the service may have
		been stopped. Try the station later or select another station.
	The selected Internet radio station is currently broadcasting	Some Internet radio stations broadcast silence at certain of times of the day. Try
The Internet radio cannot be played.	silence.	the station later or select another station.
	Access to the network is restricted by the firewall settings of your	Check the firewall settings of your network devices. The Internet radio can be
		played only when it passes through the port designated by each radio station.
	network devices (such as the router).
		The port number varies depending on the radio station.
	The unit and smartphone/tablet are not in the same network.	Check the network connections and your router settings, and then connect the
		unit and smartphone/tablet to the same network.
The application for smartphone/tablet “AV
		In “MAC Address Filter” in the “Setup” menu, disable the MAC address filter or
CONTROLLER” does not detect the unit.	The MAC address filter is enabled on the unit.
		specify the MAC address of your smartphone/tablet to allow it to access to the
		unit (p.115).
Firmware update via the network is failed.	It may not be possible depending on the condition of the network.	Update the firmware via the network again or use a USB memory device (p.127).

APPENDIX ➤ Troubleshooting En 143