Print Quality Problems | Zebra Technologies H 2824-Z guide

Troubleshooting

Print Quality Problems

Print Quality Problems

No print on the label.

•You must use the correct media for the method of printing you require. You must use thermal transfer media.

•Is the media loaded correctly? Follow the instructions in “Loading the Media”in the Getting Started chapter.

The printed image does not look right.

•The print head is dirty. Clean the print head.

•The print head is under temperature.

•Adjust the print darkness and/or print speed. Refer to the six-flash sequence in “Feed Button Modes” later in this chapter, or the ^PR and ~SD commands in the ZPL II Programming Guide.

•The media being used is incompatible with the printer. Be sure to use the recommended media for your application, and always use Zebra-approved labels and tags.

There are long tracks of missing print (blank vertical lines) on several labels.

•The print head is dirty. Clean the print head.

•The print head elements are damaged. Replace the print head (see “Replacing the Print Head” in the Maintenance chapter).

The ribbon sensor settings did not print.

•The printer is set for direct thermal printing; use the ^XA^MTT^XZ command to reset the printer for thermal transfer printing and calibrate again.

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LP 2824-Z User Guide

980531-001 A

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Zebra Technologies H 2824-Z user manual Print Quality Problems, No print on the label, Printed image does not look right

Contents

2824-Z User Guide Customer Order # 980531-001 a Product Improvements Proprietary StatementFCC Compliance Statement Liability Disclaimer Canadian DOC Compliance StatementLimitation of Liability Contacts Preface Document Conventions Environmental ManagementSupport Related Documents Preface Contents Operations & Options Hello Introduction What’s in the Box? Opening the printer Inspecting the Printer After opening the printer, check the media compartment Reporting Damage Closing the printer Introduction Modes of Printing Getting Started Attaching Power Supply Loading Roll Media Adjusting the Roll Holders Placing the Roll in the Media Compartment Adjusting the Guides Operator Controls Power SwitchFeed Button Status Light Printing a Test Label Interface Cable Requirements Hooking Up the Printer and Computer Ethernet Interface Requirements Communicating with the Printer Adjusting the Print Quality Adjusting the Print Width Operations & Options Thermal Printing Replacing Supplies XA MMP XZ XA JUS XZ Printing in Peel-Mode Operations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Cleaning Maintenance Print Head Considerations Media Path Considerations Sensors Platen Considerations Lubrication Removal Replacing the Platen Replacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Resolutions TroubleshootingPrinter is not receiving power Printer is on and in an idle state There is a shortage of memory Printer has failed its power on self test PostPrinter is receiving data Either the media or ribbon is out Print head is over temperature Print head is under temperatureFlash memory is not programmed Ribbon sensor settings did not print Print Quality ProblemsNo print on the label Printed image does not look right Label format was sent to, but not recognized by, the printer Manual Calibration Printing a Configuration Label Troubleshooting TestsRecalibration Communications Diagnostics Resetting the Factory Default Values Feed Button Modes Power Off Mode Communications Diagnostics Mode Battery Interfaces Universal Serial Bus USB Connector 33-34 Parallel Interface Rx+ ZebraNet PrintServer II for Ethernet Networks Serial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp