Troubleshooting
Print Quality Problems
The printing does not start at the top of the label, or misprinting of one to three labels.
•The media may not be threaded under the media guides. Refer to “Loading the Media” in the Getting Started chapter.
•The printer needs to be calibrated. Refer to “Auto Calibration” in the Getting Started chapter.
•The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the ^MN command in the ZPL II Programming Guide).
•Verify that the Label Top (^LT) command is correctly set for your application (consult the ZPL II Programming Guide).
A label format was sent to, but not recognized by, the printer.
•Is the printer in pause mode? If so, press the feed button.
•If the status LED is on or flashing, refer to “What the Status Light is Telling You” in this chapter.
•Make sure the data cable is correctly installed.
•A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to “Communicating with the Printer” in the Getting Started chapter.
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