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Zebra Technologies P640i Unusual Printer/Lmainator, Events, Laminate wrinkling, Laminate not parallel with card edges, MEDIA light ON steady, but no obvious visual problem

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Troubleshooting

Unusual Printer/Lmainator Events

Laminate not parallel with card edges

•Skew adjust (mechanical adjustment). Reference Technical Note 6

•If using partial width laminate, edge guide not properly installed (one of two positons). Section 2

•Transfer guide not properly installed. Section 2

•Laminate patch wrapped around heated roller. Page 3-3

Laminate wrinkling

•Can occur at end of roll. Remove cassette. If nearly out, discard. Install fresh roll.

•If not end-of-roll problem, suspect obstructions in laminate feed path.

Unusual Printer/Lmainator

Events

Color ribbon runs for longer than 2 or 3 seconds when cover is closed (MEDIA light stays on)

•Color ribbon not in ribbon sensor. Section 2

•Both ribbon cores not fully engaged on arbors. Section 2

•Ribbon not secured to takeup core. Section 2

•No ribbon type or wrong ribbon type specified in Printer Properties. Reference Technical Note 8

ALARM light stays ON after error condition is cleared

Note • There is a delay after closing the cover before the ALARM light goes out.

•Main cover interlock switch may not have actuated when cover closed. Reference Technical Note 1

•Alarm condition(s) not corrected.

Card has both front and back images printed on same side

•Check selections made in Printing Preferences > Card Setup. Reference Technical Note 8

•Card failed to flip. Run Flip Test 3 to check flip action. Reference Technical Note 5

MEDIA light ON steady, but no obvious visual problem

•Color ribbon not in ribbon sensor. Section 2

•Color ribbon supply and/or takeup cores not engaging properly on arbors. Section 2

•Cleaning cassette not engaging properly on the takeup drive. Section 2

•See Laminator spot check, page 3-3

980541-001 Rev. A

P640i Card Printer User Guide

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Contents

Page Customer Order # Manufacturer Part # 980541-001Rev. A Caution labels on P640i Printers Pinch Hazard • Hot surfaces • P640i Card Printer User Guide Caution • WARRANTY INFORMATION Printers Printheads Software Supplies Warranty Exclusions and Conditions AGENCY APPROVALS Product Disposal CONTACT INFORMATION Zebra Technologies • Card Printer Solutions Table of Contents Page Page Page Introduction Overview Photo ID card printing Printing basics What to expect when you turn on the power Push buttons and Indicator lights RIBBON button Figure 1 • Standard YMCK color ribbon button is pressed LAMINATE button transfer rollers provided INDICATOR LIGHT SUMMARY A typical card production sequence Page Page Media Handling Loading cards Loading the cleaning cassette Loading the color ribbon Page Laminating Station Main components of the laminating system Removing the cassettes full vertical Do NOT use tools Loading the cassettes Installing the cassettes Clearing the Laminate Channels Never re-use top edge above the laminate cutter guide Laminating smart cards exactly Troubleshooting Image Adjustment Troubleshooting quality problems Continuous white or black stripes on card’s longer dimension Random occurences of white (unprinted) spots Image not centered on card Image missing at top or bottom of card Consistent image defects, card after card Random colored patterns on image Scratches/dings on long edges of card Laminate not centered on card Unusual Printer/Lmainator Events Completely unexpected print results YMC color panels stick to card K (Black) panel sticks to card Loud rattling/screeching from card transport Brief rattling noise before every print job Error messages Page Page Page Technical Notes Technical Note 1 - General Information Environment: ID/Key Replacing a lost ID/Key: ID/Key Printer Parameters in the Drivers ID/Code : Table 1: General Table 1: Color Management Table 1: Sharing Table 1: Security Table 1: Ports Table 1: Advanced Technical Note 2 - Card Transport Truck home sensor Card presence sensor Truck interlock (arrowed) Cleaning cassette TOP: BOTTOM: Underside of hopper base molding Transport Parameters in the Driver Avoid These Problems Delaminated platen Dirt on platen Technical Note 3 - Magnetic Stripe Encoder Page Horizontal Offset Magnetic Encoding Preferences Mag Encoder Verify On Bit by Bit Encoding Techncial Note 4 - Print Station Print head attachment hardware Print head assembly : Replacing the print head Print quality tests and adjustments Print Station Parameters in the Driver Ribbon Panel Detect: Panel Threshold: Printhead Voltage: (logic states): K (Black) Panel Printing Black Panel - Compensation: Black panel compensation Black panel density Black panel preheat Ribbon positioning problems: The arrows show the Color Calibration Technical Note 5 - Flip Station Flip station components: Flip station motor: Flip station viewed from above: Flip station adjustm ent procedu re Azimuth adjustment: Gap adjustment: Flip Station Routines in the Driver Flip Test 1: Flip Test 2: Flip Test 3: Eject Card: Carrier Motion Flip station components Flip Station Parameters in the Driver Rest Position Page Techncial Note 6 - Laminator Laminate position adjustments Making sense of the skew adjustment Reset the cassette pocket Upper cassette skew adjustment procedure Lower cassette skew adjustment procedure Upper cassette vertical offset adjustment Lower cassette vertical offset adjustment Heater Temperatures Laminate Sensors Laminator Parameters in the Driver Line Voltage: Correcting Laminator Problems Laminate Station Adjust Length Adjust (mils): Horizontal Offset (mils): Adjusts laminate placement on the card Problem Corrective action Technical Note 7 - ID/Log Technical Note 8 - Using the Windows Printer Driver Card Setup YMC (Color) Printing Image Adjustment K (Black) Panel Magnetic Encoding ID/Log Status Control Ribbon Panel Detect: Panel Threshold : Laminate Sensors: Card Presence Sensor: AC Frequency: 50 or 60 Hz Printer Adjustment Color Management General Sharing Security Ports Advanced Using IDPrint Lite Card Setup Ribbons, image numbers and front/back assignments Technical Note 9 - Installing the Windows Printer Driver Installing the printer driver New Hardware Found Wizard Install using Zebra’s Printer Setup screen Parallel Port: USB Port: Page Install using “Add a Printer” Firewall issues Configuring the Ethernet option Hardware setup Software setup Page Page Page Technical Note 10 - Printer Pooling