Troubleshooting

Error messages

Unusual events

In all of the following cases, and all other unusual events, try power cycling first, then investigate specific issues:

•Printhead descends before card arrives. Check horizontal offset. Reference Technical Note 4

•Printhead stays down after card has gone away. Check card presence sensor. Reference Technical Note 2

•Laminate cutter(s) fails to operate. see below, and reference Technical Note 6

•Unusual media light indications.

Laminator spot check

•Make sure the transfer roller toggle is in the operating position, pointing right.

•Upper or lower laminate feed problems: remove, then replace transfer guides, discarding laminate patches on transfer rollers. Check for laminate where it shouldn’t be. Remove both laminate cassettes. If out, or nearly out, load fresh laminate. Wind laminate back in to eliminate overhang. Reinstall cassettes, latching securely. Visually check path from cassette(s) through feed roller, cutter and transfer guide.

•Check for misfeeding of laminate due to poor engagement of white plastic idler on cassette with drive roller. Mark the upper core to check that it rotates (no need to mark the lower core - watch the notches on the laminate core). Feed laminate by pressing the LAMINATE button.

•Laminate patch may be wrapped around the heated roller, causing card feed problems and/or poor lamination. Turn printer OFF, allow 10 minutes for cooling, then remove heated rollers - careful, they will still be HOT. Remove the rogue patch. Do NOT use a metal knife or any tool that might damage the heated rollers.

•Check upper and lower laminate sensor readings, Reference Technical Note 6, with and without laminate present (< 20 if present, > 180 if absent - numbers valid only if transfer guides installed).

Additional help

For more information on specific printer functions (print station, flip station, laminator, etc.) refer to the appropriate Tech Note in the separate Tech Note Supplement to this Operator’s Guide.

Error messages

Most P640i error conditions are identified by the printer itself, and are reported by the computer as error messages with corrective actions. Error messages are not further described in this section of the manual, which deals only with fault conditions that are not reported automatically. On this page are five examples of error messages:

Important • Most problems can be prevented by careful handling of the media (cards, color ribbon and laminate), see Section 2, Media

Handling.

There is almost no preventative maintenance to do. Dust and debris should be vacuumed out every 12 months, or more frequently in adverse environments.

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