Frequently Asked
Questions
Q:When I dial, why do the dialed digits sometimes sound soft?
A:When the tones are soft, the dialer is storing dialed digits while preventing them from being heard by the central telephone office. If the tones were loud, the central phone office would hear them and get confused.
Q:Why isn’t the dialer routing my calls?
A:There are a number of possible reasons:
1.) Did you program the dialer in LearnMode?
2.) Are you in AutoRoute Mode? If not, are you dialing a * before the numbers you want the dialer to route?
3.) The dialer didn’t learn your card’s numbers.
a.) Did you listen carefully to each prompt? You may need to wait a second or two after a short prompt before dialing.
b.) Did you remember to dial each entry smoothly, with only short pauses between digits?
c.) Did you hear the acknowledgment beeps when you finished LearnMode?
d.) Did you dial 1 before a domestic number, 011 before an international number? The dialer needs to see the prefix, even if your calling card doesn’t require it.
4.) The dialer only routes appropriate calls.
5.) Your calling card may not handle calls to some destinations. Check your calling card instructions.
6.) Your calling card may have run out of minutes. You can replenish your minutes, let the dialer learn a new calling card, or if you’re in AutoRoute mode, dial
* 0
to bypass the dialer.
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