Zoom Dialer 26 manual Frequently Asked Questions

Q: Does the dialer work with rotary or pulse phones?

A:No, the dialer only works with tone phones connected to central telephone offices set up to accept standard tones called DTMF tones.

Q:What happens if I finish dialing, and the dialer doesn’t dial when I expect it to.

A:When the dialer is storing digits you dial, you must complete your dialing within about 15 seconds of going off-hook for the dialer to properly process your number. If you think you have taken longer than this, please hang up and then try the call again.

Q:Why don’t people I call see my caller ID when I call with my dialer?

A:Many calling card services do not forward caller ID. If your dialer is in AutoRoute Mode, and the person you are calling won’t accept your call without caller ID, you can dial * 0 before the number you are dialing to place the call through your normal long distance provider. [* 0 won’t work when keys are enabled.]

Q:Why doesn’t the dialer route a new call after I hang up briefly to end a previous call?

A:Sometimes it takes calling card providers a few seconds to notice that you have hung up. In these cases, a new call may not go through unless you leave your phone on-hook for several seconds.

It is possible that the dialer may not detect a very short hook flash. If this happens, the dialer won’t route your call. You won’t hear the dialer dial its usual digits, and you will immediately hear ringback from the phone company. Try hanging up for a fraction of a second longer, and dial again. (Caution: if you let calls go through that the dialer doesn’t route, you may get a large phone bill!)

Q:Why won’t the dialer route the second call when I try to place 3-way (conference) calls through my long distance service provider?

A:Contact your calling card provider to see whether they support 3-way calling. If they do, you can route calls after a hook flash exactly as you route other calls.

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