Troubleshooting

Problem

Possible Causes

Possible Solution

 

 

 

Cannot answer

You have activated the Call barring

In Phone app, press the Menu Key >

Settings > Call Barring Settings, and

incoming calls

feature.

then check Deactive All.

 

 

 

 

 

 

You have activated the Call barring

In Phone app, press the Menu Key >

 

Settings > Call Barring Settings, and

 

feature.

Cannot make

then check Deactive All.

 

 

 

outgoing calls

You have activated the Fixed dial

In Phone app, press the Menu Key >

 

 

Settings > Fixed Dialing Numbers and

 

numbers feature.

 

disable it.

 

 

 

 

 

 

 

Contact your service provider. If the service

PIN Code blocked

You have entered an incorrect PIN code

provider provides the (U)SIM card’s PUK

three consecutive times.

code, use the PUK code to unlock the (U)

 

 

 

SIM card.

 

 

 

Phone crashes,

 

Reset the phone to factory status.

 

 

 

Enter safety mode and uninstall the

reboots, freeze, or

Some third-party software is not compatible

cannot be powered

with your phone.

software that may cause the problem.

on

 

 

 

Upgrade the phone software.

 

 

 

 

 

For Your Safety

General Safety

Don’t make or receive handheld calls while driving. And never text while driving.

Keep your phone at least 0.6 inches (15mm) away from your ear or body while making calls.

Small parts may cause choking.

Your phone can produce a loud sound.

Keep away from pacemakers and other electronic medical devices.

Switch off when asked to in hospitals and medical facilities.

Switch off when told to in aircrafts and airports.

Switch off when near explosive materials or liquids.

Don’t rely on your phone for emergency communications.

Don’t use at gas stations.

Your phone may produce a bright or flashing light.

Don’t dispose of your phone in fire.

Avoid contact with anything magnetic.

Avoid extreme temperatures.

Avoid contact with liquids. Keep your phone dry.

Don’t take your phone apart.

Only use approved accessories.

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ZTE Z660G user manual For Your Safety, General Safety, Numbers feature