Prestige 2602H/HW Series User’s Guide

45.3 Problems with the WAN

Table 155 Troubleshooting the WAN

PROBLEM

CORRECTIVE ACTION

 

 

The DSL LED is

Check the telephone wire and connections between the Prestige DSL port and the

off.

wall jack.

 

Make sure that the telephone company has checked your phone line and set it up

 

for DSL service.

 

Reset your ADSL line to reinitialize your link to the DSLAM. For details, refer to

 

Section 22.6.2 on page 286 (web configurator) or Section 37.5 on page 386

 

(SMT).

I cannot get a

The ISP provides the WAN IP address after authenticating you. Authentication

WAN IP address

may be through the user name and password, the MAC address or the host name.

from the ISP.

The username and password apply to PPPoE and PPPoA encapsulation only.

 

 

Make sure that you have entered the correct Service Type, User Name and

 

Password (be sure to use the correct casing). Refer to Chapter 6 on page 109

 

(web configurator) or Chapter 28 on page 313 (SMT).

I cannot access

Make sure the Prestige is turned on and connected to the network.

the Internet.

Verify your WAN settings. Refer to Chapter 6 on page 109 (web configurator) or

 

Chapter 28 on page 313 (SMT).

 

Make sure you entered the correct user name and password.

 

If you use PPPoE pass through, make sure that bridge mode is turned on.

 

 

The Internet

Check the schedule rules. Refer to Chapter 42 on page 419 (SMT).

connection

If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer

disconnects.

to the Section 6.6 on page 113 (web configurator) or Chapter 28 on page 313

 

(SMT).

 

Contact your ISP.

 

 

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Chapter 45 Troubleshooting