Prestige 2602H/HW Series User’s Guide

45.4 Problems Accessing the Prestige

Table 156 Troubleshooting Accessing the Prestige

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The username is “admin”. The default password is “1234”. The Password and

access the

Username fields are case-sensitive. Make sure that you enter the correct password

Prestige.

and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file. This restores all of the factory defaults including the

 

password.

I cannot

Make sure that there is not an SMT console session running.

access the

Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the

web

instructions on checking your WAN connection.

configurator.

Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for

 

 

instructions on checking your LAN connection.

 

Check that you have enabled web service access. If you have configured a secured

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN

 

access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

 

You may also need to clear your Internet browser’s cache.

 

In Internet Explorer, click Tools and then Internet Options to open the Internet

 

Options screen.

 

In the General tab, click Delete Files. In the pop-up window, select the Delete all

 

offline content check box and click OK. Click OK in the Internet Options screen to

 

close it.

 

If you disconnect your computer from one device and connect it to another device that

 

has the same IP address, your computer’s ARP (Address Resolution Protocol) table

 

may contain an entry that maps the management IP address to the previous device’s

 

MAC address).

 

In Windows, use arp -dat the command prompt to delete all entries in your computer’s

 

ARP table.

I cannot

Refer to Section 18.1.1 on page 241 for scenarios when remote management may not

remotely

be possible.

manage the

 

Use the Prestige’s WAN IP address when configuring from the WAN.

Prestige from

Use the Prestige’s LAN IP address when configuring from the LAN.

the LAN or

WAN.

 

45.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

Chapter 45 Troubleshooting

441