Prestige 2602HWL-D3A Support Notes
Unable to register with the SIP server?
If you are unable to register with SIP server.
1.Make sure the Internet is reachable and the SIP register server is reachable. If your register server uses domain name make sure DNS name can be resolved. If you are using static WAN IP make sure DNS server is configured correctly on your Prestige.
2.Make sure the SIP account is correct and the password is key in correctly.
3.Check if there is NAT router before it. Prestige is a VoIP station gateway. We do not suggest to have an NAT router before it as it may cause many unexpected problem. If you have an NAT router before it we suggest to use a VoIP ATA (VoIP Analog Telephone Adapter) such as Prestige ATA series.
I can register but can not establish a call?
If you can register to server but can not make a call very likely there is NAT router or firewall before it which is blocking it. We do not suggest to have an NAT router before it as it may cause many unexpected problem. If you have an NAT router before it we suggest to use a VoIP ATA (VoIP Analog Telephone Adapter) such as Prestige ATA series.
If the problem is a firewall before it. Please check with the firewall manager, make sure the SIP protocol is allow to
I can make a call but the voice only goes one way not bothway?
If you can register to server and I can make a call signal establishment but the voice only goes one way. In this case it is very likely there are NAT router or firewall before it, please see NAT/firewall related question above.
I can receive a call but the voice only goes one way not bothway?
If you can register to server but can only make out going call but can not receive incoming calls or the incoming call signal establishment can be made but voice only goes one way very likely there is NAT/firewall router before it, please see NAT/firewall related question above for tips to troubleshoot.
If all the about have been tried, but register still fail what should I do?
In such case, please contact your local vendor for support. If they can't help out the problem they will escalate your problem to ZyXEL tech center. To report a problem please prepared below info.
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