Chapter 17 Troubleshooting

I have at least two NSAs in my network, how do I identify which one I want to configure in the NAS Starter Utility screens.

If you have several NSAs connected to your computer/network, give each a unique name. You may have to disconnect all but one and use the NAS Starter Utility to rename it. Then connect another NSA and rename it and continue to connect and rename the NSAs one-by-one until they are all connected and each has a unique name.

Alternatively, if you have a DHCP server on your network and you can access it’s list of assigned IP addresses, you could see which IP address belongs to which NSA. You can check the MAC address of your NSA by checking the attached sticker in the device housing.

17.4 NSA Login and Access

I forgot the server name of the NSA.

•The default server name is nsa320.

•Use the NAS Starter Utility to discover your NSA. If you have admin privileges, you can directly change the IP address of the NSA using the NAS Starter Utility.

•If the server name has changed and you don’t have the NAS Starter Utility, see Section 1.3.2 on page 27 to use the RESET button to return to the default setting.

I cannot get to the NSA login screen.

•Use the NAS Starter Utility to discover your NSA. If you have admin privileges, you can directly change the IP address of the NSA using the NAS Starter Utility.

•Make sure you have used the NAS Starter Utility to initialize your NSA.

•If you used the RESET button, the NSA may have a new IP address. Close and reopen the NAS Starter Utility to discover the NSA.

•Make sure the NSA is turned on.

•If you are trying to login directly by typing the server name into your web browser’s address field, make sure you are using the correct server name as the web site address.

 

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