Chapter 17 Troubleshooting
I cannot use iTunes to play files located on my NSA.
1Make sure the files are a format supported by iTunes. See Section 18.5 on page 381.
2If you have files from the iTunes Store that use DRM, you need to use your Apple account ID and password to authorize other computers to play the files. Apple permits you to authorize up to five computers at a time. To authorize a computer, open iTunes and click Store > Authorize Computer.
3If you are connecting through a NAT router, make sure that TCP port 3689 and UDP port 5353 are open for traffic on both the server and the client and all points in between (especially the NAT router). If your router includes a firewall, make sure it also allows TCP port 3689 and UDP port 5353 traffic.
17.13Download Service and Broadcatching Functions
The download list or broadcatching items are missing after I removed a hard drive.
The NSA’s download and broadcatching lists are stored on the system volume. If you have two JBOD volumes, it is possible to remove one and still use the other. However if you remove the system volume, you may lose the download and broadcasting lists. With two JBOD volumes, the hard disk that was installed first is usually the system volume.
The channel I added in the Broadcatching screen is active but no files are downloaded to the NSA.
Check the Download Policy for that channel (see Section 9.8.1 on page 208). It may be set to manual download. You can configure your NSA to download all items or only new items automatically once the channel is updated.
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