Chapter 17 Troubleshooting

I cannot find the download files.

By default, the Download Service and Broadcatching features store downloaded files as follows:

•BitTorrent jobs are stored in /*/incoming (where ‘*’ is a folder that you have set.)

•HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)

•All jobs triggered by RSS channels create the subfolder in /* using the channel name where it store all files downloaded from that channel (where ‘*’ is a folder that you have set.)

Check your Preferences in the Download Service (Section 9.6 on page 191) and Broadcatching (Section 9.8 on page 206) screens to know or configure where downloaded files are stored.

17.14 Web Publishing

A web-published share cannot be accessed by web browser from the Internet.

•Make sure the person trying to access the share is using the correct web address (and port number if the NSA’s web publishing feature is not using port 80). See page 225 for details.

•Make sure the publishing feature is turned on and the share is in the list of published shares.

•Make sure the person trying to access the share is using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).

•You need to use a public address to access the NSA’s web-published shares from the Internet. If your NSA uses a private IP address, use the public IP address of your Internet gateway (firewall) and configure NAT or port forwarding on your Internet gateway and possibly firewall rules in order to let people access the NSA’s web-published shares from the Internet.

•Make sure the firewall’s public IP address is static or that the firewall uses a Dynamic Domain Name (DDNS).

•Web publishing uses TCP protocol and the port number you specify. Make sure there is not another service using TCP protocol with the same port number. See Appendix C on page 407 for a list of common services and their associated protocols and port numbers.

 

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