Chapter 17 Troubleshooting

•If you are using a single-disk JBOD volume, you need to create a new volume on the new drive.

•If you are using a two-disk JBOD volume, you need to create a whole new volume on both drives.

The LAN LED (by the LAN port) is off.

•Make sure the Ethernet cable is connected properly to the NSA and connected to another (Ethernet) device. Make sure the other device is turned on. If it’s connected directly to a computer, make sure that the computer network card is working (ping 127.0.0.1 on the computer).

•Use another Ethernet cable. If you’re connecting to a Gigabit Ethernet, make sure you’re using an 8-wire Ethernet cable.

•If the problem continues, contact the vendor.

See Section 1.3 on page 25 for a description of NSA LEDs.

The NSA turns off or reboots by itself.

Check the Power Management screen. This is where you configure power settings for the NSA, including power saving, UPS, power on/off during power failure and power on/off schedule. The NSA may be set to turn off under certain conditions.

A power failure occurred while the NSA is downloading files.

•If power failure occurs during the active download period, the NSA will verify whether the downloaded files were damaged.

•If a file is corrupted, the NSA will download the file again.

•If the file is intact but not completely downloaded, the NSA will resume the download task after it restarts.

 

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NSA320 User’s Guide