Chapter 17 Troubleshooting

•The default server name is nsa320, if you have changed the server name, use the new one.

•If the server name has been changed and you do not know the new server name, see the troubleshooting suggestions for I forgot the server name of the NSA.

•If it still doesn’t work, try using the NAS Starter Utility.

•Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide and Section 1.3 on page 25.

•By default, the NSA gets an IP address automatically. The NSA assigns itself an IP address if no device assigns one. If your computer is also set to get an IP address automatically, the computer and the NSA can both assign themselves IP addresses and communicate. See Section 8.4 on page 175 if you need to configure the NSA with a static IP address.

•If you are connecting to the NSA by its IP address, make sure you use the correct one. If the NSA has a wired Ethernet connection and a wireless connection through an attached USB wireless dongle, the NSA has a different IP address for each connection. To connect through the wired Ethernet connection, use the wired Ethernet connection’s IP address. To connect through the wireless connection, use the wireless connection’s IP address.

•Make sure your computer’s IP address is in the same subnet as the NSA’s IP address. You can use the NAS Starter Utility to find the NSA’s IP address. See Appendix A on page 383 for how to change your computer’s IP address. Skip this if you know that there are routers between your computer and the NSA.

•Ping the NSA from your computer. Make sure your computer’s Ethernet adapter is installed and functioning properly. In a (Windows) computer, click Start, (All) Programs, Accessories and then Command Prompt. In the Command Prompt window, type “ping” followed by the NSA’s IP address (use the NAS Starter Utility to find the NSA’s IP address if you don’t know it) and then press [ENTER].

•Make sure you are using Internet Explorer 6.0 (and later) or Firefox 1.07 (and later).

•Make sure your Internet browser does not block pop-up windows and has JavaScript and Java enabled. See Appendix B on page 397. With Internet Explorer 6, you may also have to enable scripting of safe ActiveX controls. See Section 17.4.1 on page 359.

I forgot the password.

•The default password is 1234.

•If you have changed the password and forgotten it, you will have to reset the NSA.

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NSA320 User’s Guide