Omni 56K II and Omni 56K Plus II User’s Guide
Chapter 7
Troubleshooting
This chapter covers potential problems and the possible solutions.
| Table |
|
|
PROBLEM | CORRECTIVE ACTION |
|
|
None of the LEDs turn on when | Make sure your modem is turned on and the included power adapter |
I start the modem. | is connected to it as well as plugged into an appropriate and |
| functioning power outlet. |
| Check the |
| computer (Omni 56K Plus only). |
| Check the USB cable connections between the modem and your |
| computer (Omni 56K Plus II only). |
| Carefully follow the instructions in this User’s Guide to install the |
| software driver. |
| Contact technical support if these steps fail to solve the problem. |
|
|
I cannot access the modem via | Make sure the modem’s |
my computer. | computer’s serial port (Omni 56K Plus only). |
| Unplug the USB cable and plug it back in again (Omni 56K Plus II |
| only). |
| Restart your computer. |
|
|
I cannot connect to the Internet. | Make sure the Line port is properly connected to the wall jack. |
| Restart the modem by using the ON/OFF switch on your modem. |
| Restart your computer. |
| Make sure that you have entered your ISP connection information |
| correctly. The password may be case sensitive, so make sure that |
| the Caps lock key is not turned on. |
| Make sure that your computer’s TCP/IP settings are configured |
| properly. |
Troubleshooting |