P-660R/H-D Series User’s Guide

36.4 Problems Accessing the Prestige

Table 113 Troubleshooting Accessing the Prestige

PROBLEM

CORRECTIVE ACTION

 

 

I cannot

The username is “admin”. The default password is “1234”. The Password and

access the

Username fields are case-sensitive. Make sure that you enter the correct password

Prestige.

and username using the proper casing.

 

If you have changed the password and have now forgotten it, you will need to upload

 

the default configuration file. This restores all of the factory defaults including the

 

password.

I cannot

Make sure that there is not an SMT console session running.

access the

Use the Prestige’s WAN IP address when configuring from the WAN. Refer to the

web

instructions on checking your WAN connection.

configurator.

Use the Prestige’s LAN IP address when configuring from the LAN. Refer to for

 

 

instructions on checking your LAN connection.

 

Check that you have enabled web service access. If you have configured a secured

 

client IP address, your computer’s IP address must match it. Refer to the chapter on

 

remote management for details.

 

Your computer’s and the Prestige’s IP addresses must be on the same subnet for LAN

 

access.

 

If you changed the Prestige’s LAN IP address, then enter the new one as the URL.

 

Remove any filters in SMT menu 3.1 (LAN) or menu 11.5 (WAN) that block web

 

service.

 

See the following section to check that pop-up windows, JavaScripts and Java

 

permissions are allowed.

36.4.1 Pop-up Windows, JavaScripts and Java Permissions

In order to use the web configurator you need to allow:

•Web browser pop-up windows from your device.

•JavaScripts (enabled by default).

•Java permissions (enabled by default).

Note: Internet Explorer 6 screens are used here. Screens for other Internet Explorer versions may vary.

36.4.1.1 Internet Explorer Pop-up Blockers

You may have to disable pop-up blocking to log into your device.

Either disable pop-up blocking (enabled by default in Windows XP SP (Service Pack) 2) or allow pop-up blocking and create an exception for your device’s IP address.

36.4.1.1.1Disable pop-up Blockers

1In Internet Explorer, select Tools, Pop-up Blocker and then select Turn Off Pop-up Blocker.

Chapter 36 Troubleshooting

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