Intel SE7500WV2 manual Specific Problems and Corrective Actions, Power Light Does Not Light

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Specific Problems and Corrective Actions

This section provides possible solutions for these specific problems:

•Power light does not light.

•There is no beep or an incorrect beep pattern.

•No characters appear on screen.

•Characters on the screen appear distorted or incorrect.

•System cooling fans do not rotate.

•Diskette drive activity light does not light.

•CD-ROM drive activity light does not light.

•There are problems with application software.

•The bootable CD-ROM is not detected.

Try the solutions in the order given. If you cannot correct the problem, contact your service representative or authorized dealer for help.

Power Light Does Not Light

Check the following:

Is the system operating normally? If so, the power LED is probably defective or the cable from

the front panel to the server board is loose.

Are there other problems with the system? If so, check the items listed under “System Cooling Fans Do Not Rotate Properly.”

If all items are correct and problems persist, contact your service representative or authorized dealer for help.

No Characters Appear on Screen

Check the following:

Is the keyboard functioning? Check to see that the “Num Lock” light is functioning. Is the video monitor plugged in and turned on?

Are the brightness and contrast controls on the video monitor properly adjusted? Are the video monitor switch settings correct?

Is the video monitor signal cable properly installed? Is the onboard video controller enabled?

If you are using an add-in video controller board, do the following:

1.Verify that the video controller board is fully seated in the server board connector.

2.Reboot the system for changes to take effect.

3.If there are still no characters on the screen after you reboot the system and POST emits a beep code, write down the beep code you hear. This information is useful for your service representative.

4.If you do not receive a beep code and characters do not appear, the video display monitor or video controller may have failed. Contact your service representative or authorized dealer for help.

64	Intel Server Board SE7500WV2 Product Guide

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Contents Intel Server Board SE7500WV2 Product Guide Page Contents Configuration Software and Utilities UpgradingSolving Problems Equipment Log and Power Consumption WorksheetsTechnical Reference Regulatory and Integration InformationFigures TablesServer Board Features Server Board FeaturesDescription Server Board VersionsServer Board Connector and Component Locations Server Board Connector and Component LocationsBack Panel Connectors Back Panel ConnectorsProcessor MemoryPCI Riser Slots VideoScsi Controller ATA-100 ControllerNIC Connector and Status LEDs Network ControllerKeyboard and Mouse RJ-45 Serial PortRear Serial 2 Port Adapter Pin-out RJ-45 SignalAbbreviation System Management Baseboard Management ControllerSystem Event Log Field Replaceable Units and Sensor Data RecordsPlatform Event Management Intel Server Management Emergency Management PortEMP and Serial Over LAN Intrusion Switch Monitoring Using PasswordsSecurity Software LocksSecure Mode Summary of Software Security Features Software Security FeaturesBoot without keyboard Installation Procedures Rearrange the StandoffsInstall the Server Board Installing the Server BoardInstall the Processor Retention Brackets Installing ProcessorsLower the locking bar completely Installing the Heat Sink Installing the Heat Sink Clip Installing Memory Connecting Cables Connect CablesInstalling a Service Partition on the Server Optional Installing Intel Server Management Installing your Operating SystemInstalling Intel SMaRT Tool Upgrading Tools and Supplies NeededInstalling DIMMs Processors Adding or Replacing a ProcessorLower the locking bar completely Installing the Heat Sink Replacing the Back up Battery Removing a ProcessorReplacing the Back up Battery Intel Server Board SE7500WV2 Product Guide Configuration Software and Utilities Service Partition OptionalConfiguration Utilities System Software Update SequencePower-On Self-Test Post Hot KeysHot Keys To Do ThisIf Bios Setup Is Inaccessible Bios SetupTemporarily Changing the Boot Device Priority When to Run the Adaptec SCSISelect Utility Configuring the Adaptec AIC-7899 Scsi AdapterRunning the Adaptec SCSISelect Utility Running the SCSISelect UtilityWhen to Run the Promise FastBuild Utility Running the Promise FastBuild UtilityDirect Platform Control DPC Console Running the Promise FastBuild UtilityDPC Console Modes of Operation Running the DPC Console Using the System Setup UtilityCreating SSU Diskettes Working with the SSU Interface Running the SSUCustomizing the SSU Interface Setting Boot Device Priority Setting Passwords and Security OptionsSetting the Administrator Password Exiting the SSUSetting Security Options Setting the User PasswordViewing the System Event Log Viewing FRU Information Viewing Sensor Data RecordsUpdating System Firmware and Bios Updating the BiosUpdating the Firmware Verifying the FirmwareSaving and Restoring the System Configuration Saving a ConfigurationRestoring a Configuration Setting Up Paging AlertsIntel Server Board SE7500WV2 Product Guide Setting Up LAN Alerts Setting Up Remote Modem or Serial Access Setting Up Remote LAN AccessManaging the Server Remotely Software Updates Creating a Bootable DisketteRecovering the Bios Software Update PackageRunning the Firmware Update Utility Firmware Update Utility DescriptionFRU/SDR Load Utility Description Command Line Format CommandWhat You Need to Do How You Use the FRU/SDR Load UtilityPrompting for Product Level FRU Information Intel Server Board SE7500WV2 Product Guide Solving Problems Resetting the SystemChecklist Initial System StartupRunning New Application Software After the System Has Been Running CorrectlyMore Problem Solving Procedures Monitoring PostVerifying Proper Operation of Key System Lights Confirming Loading of the Operating SystemPower Light Does Not Light Specific Problems and Corrective ActionsNo Characters Appear on Screen System Cooling Fans Do Not Rotate Properly Characters Are Distorted or IncorrectDiskette Drive Activity Light Does Not Light Problems with Network Problems with Application SoftwareBootable CD-ROM Is Not Detected CD-ROM Drive Activity Light Does Not LightAdd-in adapter stopped working without apparent cause Cannot Connect to a ServerIntel Server Board SE7500WV2 Product Guide What it does at system reset Technical ReferenceServer Board Jumpers Jumper NameDiagnostic LEDs Diagnostic LED Decoder PostPost Codes Code0Fh 2Bh Off 2Dh 82h Off Post Error Codes and Messages Standard Post Error Messages and CodesError Code Error Message119 11A 11B 11E 120 121 140 141 142 143 144 145 146 Extended Post Error Messages and Codes Bios Recovery Beep Codes Bootblock Error Beep CodesBios Recovery Beep Codes Bootblock Error Beep CodesIntel Server Board SE7500WV2 Product Guide Product Safety Compliance Regulatory and Integration InformationProduct Regulatory Compliance Product EMC ComplianceProduct Regulatory Compliance Markings Electromagnetic Compatibility Notices FCC USAEurope CE Declaration of Conformity Bsmi TaiwanEquipment Log and Power Consumption Worksheets Equipment LogManufacturer Name Serial Number Date InstalledModel Number Calculating Power Consumption Worksheet, Calculating DC Power UsagePower Usage Worksheet Current UsageVoltage level and total current V X a = W Worksheet, Total Combined Power Used by the SystemTotal Watts For each voltage level Index Intel Server Board SE7500WV2 Product Guide