Fluke Network Tester PC/NetTool Link Utility Programs, Contacting Fluke Networks, NetTool Blaster

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NetTool

Users Manual

Contacting Fluke Networks

www.flukenetworks.com

support@flukenetworks.com

+1-425-446-4519

•Australia: 61 (2) 8850-3333 or 61 (3) 9329 0244

•Beijing: 86 (10) 6512-3435

•Brazil: 11 3044 1277

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•USA: 1-800-283-5853

Visit our website for a complete list of phone numbers.

PC/NetTool Link Utility Programs

The CD-ROM that is packaged with NetTool includes two PC-based software utility programs: NetTool Blaster and NetTool Toolkit. After you install and start these programs, select Help for instructions on how to use them.

NetTool Blaster

NetTool Blaster enables you to do the following:

•Update NetTool (click the Update button)

•Get screen shots (download screens by clicking NetTool Blaster’s Capture button)

•Add your own splash screen (click the Personalize button)

•Set the date and time

•Enter a key code if you have purchased options for NetTool (click Options)

•Change the language of NetTool’s display screens (as translations become available)

•Set communication parameters.

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Contents NetTool Limited Warranty and Limitation of Liability Table of Contents NetTool Iii Common Problems Appendices NetTool List of Tables Viii List of Figures NetTool Using This Manual What is NetTool? IntroductionNetTool Features Care and MaintenancePackage Contents Optional Accessories Service and AdjustmentRegistering NetTool Contacting Fluke Networks PC/NetTool Link Utility ProgramsNetTool Blaster Installing and Running the Link Utilities Getting AcquaintedNetTool Toolkit Turning on NetToolUnderstanding the LEDs Link/Collision/Error LEDUtilization LED Icons NetTool MenusMain Menu Scrolling Navigation KeysPower Supply Maximizing Battery LifeInstalling the Batteries Using the AC AdapterUpdating NetTool’s Software Configuring NetTool Setting Up and Connecting NetToolIntroduction Changing the System Settings Settings MenuIdentifying Unwanted Protocols Manually Assigning NetTool an IP AddressCreating a List of IP Addresses to Ping Selecting a Language for the Display ScreensObtaining Information about Your NetTool Connecting a Patch Cable Connecting NetToolSingle-Ended Connection Single-Ended Connection into a Wall Jack Inline Connection Inline Connection between a PC NetworkRecommended speed setting for the serial port is Serial Port ConnectionAutoTest Running AutoTestCable Test Results WiremapCable Length, Opens, Shorts, and Splits Single-Ended AutoTest Results Network DropServices NetTool Discovers Device Network DeviceInline AutoTest Results Inline between a Device and the NetworkLink and Polarity Level Indicator Definition Inline between a PoE Powered Device and the Network NetTool Troubleshooting a Network Device Verifying a Device’s ConfigurationLink Configuration Details Viewing Link Status InformationChecking Frames for Errors Health DetailsSelect Tracking Protocols Protocols ScreenObtaining a Device’s IP Address Information Addresses Used ScreenIdentifying Network Resources Vlan InformationNetTool Troubleshooting Networks Finding Out About Your NetworkIdentifying the Network Type Segment ID ScreenTroubleshooting Networks Identifying Key DevicesPinging a Single Device PingAssigning an IP Address to NetTool Pinging Multiple Devices PingPing Results Screen Common Problems Displaying the Problem LogUnderstanding the Problem Log Display Problem LogLink Connectivity Problems Problems NetTool DetectsThings to Consider Problem Transmit pair open Network Problems Health ProblemsProblem Ethernet frame-type mismatches NetWareHost Configuration TCP/IPName Resolution Problem Wins resolution failedNetBIOS Problem PC involved in MB elections WebProblem Unable to connect to POP3 server PrinterUnwanted protocols when enabled Verifying Voice over IP Service Viewing PoE Voltage and Pair Information Viewing Vlan and CDP InformationVoIP Log VoIP LogViewing Call Quality Measurements RTP dropCreating and Managing Reports Before You BeginCreating a Report Reporter MenuDeleting or Overwriting a Report NetTool Appendices Appendix TitlePage Specifications General SpecificationsTemperature Approvals Environmental RequirementsSample VoIP Call Logs Typical Cisco Skinny Sccp Phone Bootup Dhcp ACKAppendices Typical Cisco Skinny Sccp Call Log Start Media XmitSample VoIP Call Logs B Typical Cisco Skinny Sccp Call Log Typical SIP Phone Bootup Log Typical SIP Phone Bootup Log Typical SIP Call Log Typical SIP Call Log Glossary 10BASE2Access Method 802.3Anomaly 802.2ARP Address Resolution Protocol Bridge SwitchCharacteristic impedance AttenuationClient CollisionCrossed Pair CrosstalkDestination Address EIA568Encapsulation EthernetFull-Duplex Half-DuplexIcmp Internet Control and Message Protocol IP Internet ProtocolJabber JitterLAN Local Area Network Late CollisionNIC Network Interface Card PingNode Number NVP Nominal Velocity of PropagationRJ-45 Connector Remote CollisionRepeater Router or GatewaySAP Service Advertising Protocol Signal/Noise RatioRtcp Real-time Transport Control Protocol RuntsSnap Subnetwork Access Protocol Snmp Simple Network Management ProtocolSource Address Split PairTopology UptimeTransport TransceiverIndex NetTool Index NetTool