Fluke Network Tester Troubleshooting a Network Device, Verifying a Device’s Configuration

Page 39

Chapter 4

Troubleshooting a Network Device

Introduction

NetTool can provide information that you can use to determine whether a device is configured properly for your network. After you have confidence that all of the stations and devices on your network are configured correctly, you can move on to evaluate the entire network. This chapter shows you how to resolve device and configuration problems.

Verifying a Device’s Configuration

To find out whether a device is properly configured:

3.To get information about the device, press (PC icon) in the connection diagram at the top of the screen.

The Station menu (Figure 4-1) is displayed:

afq16s.bmp

1.Connect NetTool (see “Setting Up and Connecting

NetTool” in Chapter 2).

Figure 4-1. Station Menu

2.Run AutoTest (see “Running AutoTest” in Chapter 3 for details).

4-1

Image 39
Contents NetTool Limited Warranty and Limitation of Liability Table of Contents NetTool Iii Common Problems Appendices NetTool List of Tables Viii List of Figures NetTool Introduction Using This Manual What is NetTool?Care and Maintenance NetTool FeaturesPackage Contents Service and Adjustment Optional AccessoriesRegistering NetTool PC/NetTool Link Utility Programs Contacting Fluke NetworksNetTool Blaster Turning on NetTool Installing and Running the Link UtilitiesGetting Acquainted NetTool ToolkitLink/Collision/Error LED Understanding the LEDsUtilization LED NetTool Menus IconsMain Menu Navigation Keys ScrollingUsing the AC Adapter Power SupplyMaximizing Battery Life Installing the BatteriesUpdating NetTool’s Software Setting Up and Connecting NetTool Configuring NetToolIntroduction Settings Menu Changing the System SettingsManually Assigning NetTool an IP Address Identifying Unwanted ProtocolsSelecting a Language for the Display Screens Creating a List of IP Addresses to PingObtaining Information about Your NetTool Connecting NetTool Connecting a Patch CableSingle-Ended Connection Single-Ended Connection into a Wall Jack Inline Connection between a PC Network Inline ConnectionSerial Port Connection Recommended speed setting for the serial port isRunning AutoTest AutoTestWiremap Cable Test ResultsCable Length, Opens, Shorts, and Splits Network Drop Single-Ended AutoTest ResultsNetwork Device Services NetTool Discovers DeviceInline between a Device and the Network Inline AutoTest ResultsLink and Polarity Level Indicator Definition Inline between a PoE Powered Device and the Network NetTool Verifying a Device’s Configuration Troubleshooting a Network DeviceViewing Link Status Information Link Configuration DetailsHealth Details Checking Frames for ErrorsSelect Protocols Screen Tracking ProtocolsAddresses Used Screen Obtaining a Device’s IP Address InformationVlan Information Identifying Network ResourcesNetTool Finding Out About Your Network Troubleshooting NetworksSegment ID Screen Identifying the Network TypeIdentifying Key Devices Troubleshooting NetworksPing Pinging a Single DeviceAssigning an IP Address to NetTool Ping Pinging Multiple DevicesPing Results Screen Displaying the Problem Log Common ProblemsProblem Log Understanding the Problem Log DisplayProblems NetTool Detects Link Connectivity ProblemsThings to Consider Problem Transmit pair open Health Problems Network ProblemsNetWare Problem Ethernet frame-type mismatchesTCP/IP Host ConfigurationProblem Wins resolution failed Name ResolutionNetBIOS Web Problem PC involved in MB electionsPrinter Problem Unable to connect to POP3 serverUnwanted protocols when enabled Verifying Voice over IP Service Viewing Vlan and CDP Information Viewing PoE Voltage and Pair InformationVoIP Log VoIP LogRTP drop Viewing Call Quality MeasurementsBefore You Begin Creating and Managing ReportsReporter Menu Creating a ReportDeleting or Overwriting a Report NetTool Appendix Title AppendicesPage General Specifications SpecificationsEnvironmental Requirements Temperature ApprovalsSample VoIP Call Logs Dhcp ACK Typical Cisco Skinny Sccp Phone BootupAppendices Start Media Xmit Typical Cisco Skinny Sccp Call LogSample VoIP Call Logs B Typical Cisco Skinny Sccp Call Log Typical SIP Phone Bootup Log Typical SIP Phone Bootup Log Typical SIP Call Log Typical SIP Call Log 10BASE2 Glossary802.2 Access Method802.3 AnomalyAttenuation ARP Address Resolution ProtocolBridge Switch Characteristic impedanceCrosstalk ClientCollision Crossed PairEthernet Destination AddressEIA568 EncapsulationIP Internet Protocol Full-DuplexHalf-Duplex Icmp Internet Control and Message ProtocolLate Collision JabberJitter LAN Local Area NetworkNVP Nominal Velocity of Propagation NIC Network Interface CardPing Node NumberRouter or Gateway RJ-45 ConnectorRemote Collision RepeaterRunts SAP Service Advertising ProtocolSignal/Noise Ratio Rtcp Real-time Transport Control ProtocolSplit Pair Snap Subnetwork Access ProtocolSnmp Simple Network Management Protocol Source AddressTransceiver TopologyUptime TransportIndex NetTool Index NetTool