Fluke Network Tester user manual Checking Frames for Errors, Health Details

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Troubleshooting a Network Device

4

Verifying a Device’s Configuration

Checking Frames for Errors

To find out how many frames have been transmitted and whether any errors were discovered in those frames, display the Health screen (Figure 4-3):

afq35s.bmp

Figure 4-3. Health Details

This screen enables you to look at the status of frames transmitted across the link since AutoTest began. As you can see, NetTool provides a breakout of the types of errors it discovers. These detailed error statistics can help you isolate device- and network-related problems.

The Health screen shown in Figure 4-3 displays cumulative activity since you last ran AutoTest. You may also want take a look at what is going on now and simultaneously view the health of frames on both sides of

aconnection. To do this:

1.Select Toolkit from the Main menu.

2.From the Toolkit menu, select Health to display the screen shown in Figure 4-4:

afq08s.bmp

Figure 4-4. Health Statistics

3.To change the view, move the cursor to Util or Bcast, then press SELECT.

For example, selecting Util changes the view to broadcast traffic, collision levels, or errors coming from either device to which NetTool is connected.

4-3

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Contents NetTool Limited Warranty and Limitation of Liability Table of Contents NetTool Iii Common Problems Appendices NetTool List of Tables Viii List of Figures NetTool Introduction Using This Manual What is NetTool?Package Contents Care and MaintenanceNetTool Features Registering NetTool Service and AdjustmentOptional Accessories NetTool Blaster PC/NetTool Link Utility ProgramsContacting Fluke Networks Getting Acquainted Installing and Running the Link UtilitiesNetTool Toolkit Turning on NetToolUtilization LED Link/Collision/Error LEDUnderstanding the LEDs Main Menu NetTool MenusIcons Navigation Keys ScrollingMaximizing Battery Life Power SupplyInstalling the Batteries Using the AC AdapterUpdating NetTool’s Software Introduction Setting Up and Connecting NetToolConfiguring NetTool Settings Menu Changing the System SettingsManually Assigning NetTool an IP Address Identifying Unwanted ProtocolsObtaining Information about Your NetTool Selecting a Language for the Display ScreensCreating a List of IP Addresses to Ping Single-Ended Connection Connecting NetToolConnecting a Patch Cable Single-Ended Connection into a Wall Jack Inline Connection between a PC Network Inline ConnectionSerial Port Connection Recommended speed setting for the serial port isRunning AutoTest AutoTestCable Length, Opens, Shorts, and Splits WiremapCable Test Results Network Drop Single-Ended AutoTest ResultsNetwork Device Services NetTool Discovers DeviceInline between a Device and the Network Inline AutoTest ResultsLink and Polarity Level Indicator Definition Inline between a PoE Powered Device and the Network NetTool Verifying a Device’s Configuration Troubleshooting a Network DeviceViewing Link Status Information Link Configuration DetailsHealth Details Checking Frames for ErrorsSelect Protocols Screen Tracking ProtocolsAddresses Used Screen Obtaining a Device’s IP Address InformationVlan Information Identifying Network ResourcesNetTool Finding Out About Your Network Troubleshooting NetworksSegment ID Screen Identifying the Network TypeIdentifying Key Devices Troubleshooting NetworksAssigning an IP Address to NetTool PingPinging a Single Device Ping Pinging Multiple DevicesPing Results Screen Displaying the Problem Log Common ProblemsProblem Log Understanding the Problem Log DisplayThings to Consider Problems NetTool DetectsLink Connectivity Problems Problem Transmit pair open Health Problems Network ProblemsNetWare Problem Ethernet frame-type mismatchesTCP/IP Host ConfigurationProblem Wins resolution failed Name ResolutionNetBIOS Web Problem PC involved in MB electionsPrinter Problem Unable to connect to POP3 serverUnwanted protocols when enabled Verifying Voice over IP Service Viewing Vlan and CDP Information Viewing PoE Voltage and Pair InformationVoIP Log VoIP LogRTP drop Viewing Call Quality MeasurementsBefore You Begin Creating and Managing ReportsReporter Menu Creating a ReportDeleting or Overwriting a Report NetTool Appendix Title AppendicesPage General Specifications SpecificationsEnvironmental Requirements Temperature ApprovalsSample VoIP Call Logs Dhcp ACK Typical Cisco Skinny Sccp Phone BootupAppendices Start Media Xmit Typical Cisco Skinny Sccp Call LogSample VoIP Call Logs B Typical Cisco Skinny Sccp Call Log Typical SIP Phone Bootup Log Typical SIP Phone Bootup Log Typical SIP Call Log Typical SIP Call Log 10BASE2 Glossary802.3 Access MethodAnomaly 802.2Bridge Switch ARP Address Resolution ProtocolCharacteristic impedance AttenuationCollision ClientCrossed Pair CrosstalkEIA568 Destination AddressEncapsulation EthernetHalf-Duplex Full-DuplexIcmp Internet Control and Message Protocol IP Internet ProtocolJitter JabberLAN Local Area Network Late CollisionPing NIC Network Interface CardNode Number NVP Nominal Velocity of PropagationRemote Collision RJ-45 ConnectorRepeater Router or GatewaySignal/Noise Ratio SAP Service Advertising ProtocolRtcp Real-time Transport Control Protocol RuntsSnmp Simple Network Management Protocol Snap Subnetwork Access ProtocolSource Address Split PairUptime TopologyTransport TransceiverIndex NetTool Index NetTool