Fluke Network Tester user manual Updating NetTool’s Software

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NetTool

Users Manual

Updating NetTool’s Software

From time to time, updates to NetTool’s software become available.

•Select the NetTool icon then select About NetTool to find out what version of software is installed on the tester.

•To find out if there is a new software version available, go to www.flukenetworks.com. Select NetTool from the Find your product selection box. Click the software link to display the Software page. Check the version number to determine if it is later than the version installed on your tester.

To update NetTool:

1.Follow the web instructions to download the update file to your PC.

2.Connect the supplied serial cable between NetTool and the PC (see “Serial Port Connection” in Chapter 2) then transfer the files from the PC to the tester.

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Contents NetTool Limited Warranty and Limitation of Liability Table of Contents NetTool Iii Common Problems Appendices NetTool List of Tables Viii List of Figures NetTool Using This Manual What is NetTool? IntroductionNetTool Features Care and MaintenancePackage Contents Optional Accessories Service and AdjustmentRegistering NetTool Contacting Fluke Networks PC/NetTool Link Utility ProgramsNetTool Blaster NetTool Toolkit Installing and Running the Link UtilitiesGetting Acquainted Turning on NetToolUnderstanding the LEDs Link/Collision/Error LEDUtilization LED Icons NetTool MenusMain Menu Scrolling Navigation KeysInstalling the Batteries Power SupplyMaximizing Battery Life Using the AC AdapterUpdating NetTool’s Software Configuring NetTool Setting Up and Connecting NetToolIntroduction Changing the System Settings Settings MenuIdentifying Unwanted Protocols Manually Assigning NetTool an IP AddressCreating a List of IP Addresses to Ping Selecting a Language for the Display ScreensObtaining Information about Your NetTool Connecting a Patch Cable Connecting NetToolSingle-Ended Connection Single-Ended Connection into a Wall Jack Inline Connection Inline Connection between a PC NetworkRecommended speed setting for the serial port is Serial Port ConnectionAutoTest Running AutoTestCable Test Results WiremapCable Length, Opens, Shorts, and Splits Single-Ended AutoTest Results Network DropServices NetTool Discovers Device Network DeviceInline AutoTest Results Inline between a Device and the NetworkLink and Polarity Level Indicator Definition Inline between a PoE Powered Device and the Network NetTool Troubleshooting a Network Device Verifying a Device’s ConfigurationLink Configuration Details Viewing Link Status InformationChecking Frames for Errors Health DetailsSelect Tracking Protocols Protocols ScreenObtaining a Device’s IP Address Information Addresses Used ScreenIdentifying Network Resources Vlan InformationNetTool Troubleshooting Networks Finding Out About Your NetworkIdentifying the Network Type Segment ID ScreenTroubleshooting Networks Identifying Key DevicesPinging a Single Device PingAssigning an IP Address to NetTool Pinging Multiple Devices PingPing Results Screen Common Problems Displaying the Problem LogUnderstanding the Problem Log Display Problem LogLink Connectivity Problems Problems NetTool DetectsThings to Consider Problem Transmit pair open Network Problems Health ProblemsProblem Ethernet frame-type mismatches NetWareHost Configuration TCP/IPName Resolution Problem Wins resolution failedNetBIOS Problem PC involved in MB elections WebProblem Unable to connect to POP3 server PrinterUnwanted protocols when enabled Verifying Voice over IP Service Viewing PoE Voltage and Pair Information Viewing Vlan and CDP InformationVoIP Log VoIP LogViewing Call Quality Measurements RTP dropCreating and Managing Reports Before You BeginCreating a Report Reporter MenuDeleting or Overwriting a Report NetTool Appendices Appendix TitlePage Specifications General SpecificationsTemperature Approvals Environmental RequirementsSample VoIP Call Logs Typical Cisco Skinny Sccp Phone Bootup Dhcp ACKAppendices Typical Cisco Skinny Sccp Call Log Start Media XmitSample VoIP Call Logs B Typical Cisco Skinny Sccp Call Log Typical SIP Phone Bootup Log Typical SIP Phone Bootup Log Typical SIP Call Log Typical SIP Call Log Glossary 10BASE2Anomaly Access Method802.3 802.2Characteristic impedance ARP Address Resolution ProtocolBridge Switch AttenuationCrossed Pair ClientCollision CrosstalkEncapsulation Destination AddressEIA568 EthernetIcmp Internet Control and Message Protocol Full-DuplexHalf-Duplex IP Internet ProtocolLAN Local Area Network JabberJitter Late CollisionNode Number NIC Network Interface CardPing NVP Nominal Velocity of PropagationRepeater RJ-45 ConnectorRemote Collision Router or GatewayRtcp Real-time Transport Control Protocol SAP Service Advertising ProtocolSignal/Noise Ratio RuntsSource Address Snap Subnetwork Access ProtocolSnmp Simple Network Management Protocol Split PairTransport TopologyUptime TransceiverIndex NetTool Index NetTool