TOC | INDEX |
H. INTERPRETING THE PRINTER’S INDICATOR LIGHTS
Most error messages will appear on your computer screen via the Status Monitor application. However, if the error prevents communication with the computer the LED lights may be used to help diagnose the problem.
LED | Explanation |
|
|
Intermittent Flashing | Printer is doing maintenance. |
Pause | Appears during start up or after a |
| cartridge change. |
Slow Flashing Power | Missing Label Stock. |
|
|
Solid Power Light | Power is on. |
|
|
Rotating Ink, Power | Firmware update is in progress - do |
and Pause LEDs | not remove power or USB |
I. TECHNICAL SUPPORT
If you have difficulties in operating your Printer, the proce- dures in this manual and the software User's Guide should, in most cases, solve the problem. If you still have difficulty, con- tact the technical support number using one of the methods listed below.
Source | Location |
|
|
Primera Knowledge Base | www.primera.com/knowledgebase.html |
|
|
NiceLabel Software Help files | Open the software. Click on the Help |
| Menu - Contents |
|
|
Email Support | www.primera.com/contact_tech_support.cfm |
|
|
Chat Support | www.primera.com/knowledgebase.html |
|
|
Phone Support | |
|
|
54Troubleshooting and Maintenance