Xerox 4230/MRP, 4220/MRP, 4219/MRP manual Problems encountered when using the fax software

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TROUBLESHOOTING

Fax Queue is not the most recently installed memory resident

program. Unload the most recently installed utility first.

PSFAXQ.COM must be the last memory resident program loaded in order to be unloaded using the PSFAXQ/U command. If not, try unloading more recently loaded programs and then try issuing the PSFAXQ/U command again. If you cannot unload more recently loaded programs, you must reboot without the PSFAXQ command in your AUTOEXEC.BAT file to remove PSFAXQ.COM from memory.

Fax Queue encountered an error releasing its memory segment

while unloading.

You will need to reboot without PSFAXQ in your AUTOEXEC.BAT file if you need to unload PSFAXQ.

Fax Queue is unloaded.

Unrecognized command:

The Fax Queue command line switches are:

/e release environment space when loading Fax Queue /h show this help screen

/u unload the resident Fax Queue

The message indicates you tried to use a command line switch that PSFAXQ.COM does not recognize. Only the above switches are recognized.

Fax Queue cannot located the home directory. You can put the PSFAX directory in your PATH statement, or use the SET PSFAX= command before loading PSFAX to solve this problem.

For example:

SET PSFAX = C:\PSFAX

PSFAX

Fax Queue can't load because the configuration file PSFAX.CFG is missing in the PSFAX directory. You can run INSTALL to create a new PSFAX.CFG file.

There is an error in the configuration file PSFAX.CFG at the

XXX line.

Could not find Fax Queue Control directory

There is XXX unsuccessful fax job in the fax queue.

Use FAXMGR to reschedule or delete it.

Press ENTER to continue...

There are XXX unsuccessful fax jobs in the fax queue.

Use FAXMGR to reschedule or delete them.

Press ENTER to continue...

Problems encountered when using the fax software

This program problem and solution is provided as a model for further troubleshooting information.

Problem: The printer fails when I try to send or receive a fax.

Solution: The printer may have inadequate memory to support the fax software. The printer must have a minimum of 8 MB of RAM to support the fax software. 20 MB of RAM is recommended for better performance and for faxing longer documents.

XEROX MRP FAMILY FAX MODEM FOR MS-DOS OPERATOR GUIDE

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Contents Xerox MRP Family 4215/MRP, 4219/MRP, 4220/MRP, 4230/MRP Page Safety CanadaEurope 50 Hz, 220 to 240 V equipment Laser safety Operational safetyDo this Do not do this Xerox MRP Family FAX Modem for MS-DOS Operator Guide Table of contents Operation Administering the fax softwareIndex Fax Setup menuTroubleshooting AppendicesPage Text conventions IntroductionAbout this guide ConventionsKey+key Procedure conventionsÐprinterProcedure conventionsÐMS-DOS Keyboard keyFax printer utility InstallationHardware and software requirements Before you begin installationSelecting the hard disk and directory Installation procedureUsers Fax ªFromº Information screen Printer port selectionCode Function Telephone Settings screenInstallation Windows Installation screen Fax Pop-up Menu for DOS Applications Automatic Loading Option screen Readme File Options screen Initial settings Windows installationsSerial port printer connections Loading the fax software in MS-DOS Changing the Windows InstallationInstalling fax software on a network Unloading fax software from system memoryLoad order Printer port Timeout settingsOperation Using the Fax Pop-up menuSending a fax from a MS-DOS application Through Dialing numbers Sound the tones corresponding Operation Editing a Phonebook entry Using the Phonebook in MS-DOSUsing the Phonebook to send a fax Adding Phonebook entriesUsing the Phonebook to broadcast a fax Broadcast faxDeleting a Phonebook entry Editing the Group Phonebook entry Using the Group Phonebook to broadcast a faxUsing the Group Phonebook for a broadcast message Creating a Group Phonebook entryUsing advanced fax options in MS-DOS Accessing the Advanced Fax Options screenDelaying a fax transmission Operation Setting outside access codes Fax job resolutionMaking choices in the fax software dialog boxes Using fax software in WindowsSending a fax from a Windows application Printing a fax from a Windows application Adding a Phonebook entry Using the Phonebook in WindowsUsing the Phonebook for broadcast fax Creating a Group Phonebook Using the Group Phonebook for a broadcast faxFax options in the Windows environment Delaying fax transmissionsSetting the fax job resolution Changing the outside access code Page Changing the fax software basic settings Administering the fax softwareChanging the basic settings with the install program Enabling the Fax Pop-up menuChanging the hot-key combination example Setting advanced options with INSTALL/A Running the INSTALL/A programPrinting and editing internal settings Number of rings before answer Retry interval Fax machine identificationTransmission Status Reports Number of retriesSet fax clock Time/Data Editing fax timeout settingsAutomatic Activity Report Y/N Timestamp each fax Y/NSpecifying the fax job end timeout Specifying the fax job start timeoutEditing printer port redirection Editing the fax printer passwordAdministering the FAX Software Displaying and editing the fax queue Using the Fax Manager utilityCanceling or rescheduling a delayed fax transmission Printing an activity log Importing/Exporting Phonebook files Administering the FAX Software Fax Setup menu Fax Setup menu Send/Receive Setup submenus Date Fax setup item descriptionsFax Mode Clock SetupSend Setup Ring Count Receive SetupAutomatic Tray Switching HeaderFax setup configuration examples Setting tray 1 as the default input tray for fax receivedOutput Destination Press the Enter key Disabling automatic tray switching for fax receivedThrough 9 7. Use the numeric keypad to enter the date Setting the dateSetting the redial count for a send configuration Setting the timeTurning the speaker off for a send configuration Press the Enter key to reenter print mode to begin printing Fax software error messages TroubleshootingEnable FIX for Keyboard CTRL-LOCK Problems encountered when using the fax software Fax Setup menu error messages Fax Setup menu error messagesFax Setup menu error messages Result/Reason Action Date / Day entry is less than Press the Clear/C key at Printer Configuration Report Troubleshooting Page Performance enhancement Adding memoryAdding a hard disk Page International Related publicationsRelated publications Xerox MRP Family publicationsTCP/IP Index Fax See also Group Phonebook PasswordsPSFAX.COM Windows, see Microsoft Windows environment
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4220/MRP, 4219/MRP, 4230/MRP specifications

The Xerox 4219/MRP, 4220/MRP, 4215/MRP, and 4230/MRP are multifunction printers designed for businesses that require efficient printing, copying, and scanning solutions. These models exemplify Xerox's commitment to quality, reliability, and user-friendly features, making them ideal for both small and medium-sized enterprises.

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In contrast, the Xerox 4220/MRP features enhanced printing speed, reaching up to 20 pages per minute. This model is ideal for teams that require higher volumes of prints on a daily basis. Both the 4219 and 4220 models come equipped with intuitive touch-screen controls, simplifying user interactions and minimizing training time.

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All four models utilize Xerox’s proprietary imaging technology, ensuring exceptional image quality and consistent performance over time. They also come equipped with security features to protect sensitive information, such as password-protected printing and user authentication protocols.

In summary, the Xerox 4219/MRP, 4220/MRP, 4215/MRP, and 4230/MRP offer a range of features suitable for different business needs, from high-volume printing to cost-effective solutions. Their advanced technologies, user-friendly interfaces, and robust performance make them reliable choices for any modern office.
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